Why Unily ranks first for Application Portals in Gartner® Critical Capabilities
Unily ranks first for Application Portals and all other Gartner Critical Capabilities use cases. Here’s why we think we've outperformed all competitors for Application Portals.
What is the Gartner® Critical Capabilities report?
The Critical Capabilities report is an accompaniment to the 2024 Gartner® Magic Quadrant for Intranet Packaged Solutions, in which Unily is named a Leader and is unsurpassed for Completeness of Vision. The Magic Quadrant™ provides a clear graphical overview alongside a concise write-up of each vendor’s performance across two criteria: Completeness of Vision and Ability to Execute. As an essential companion to the Gartner Magic Quadrant, the Critical Capabilities methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.
Unily ranks first in all Use Cases in the 2024 Gartner® Critical Capabilities™ for Intranet Packaged Solutions.
Discover why Unily ranks first for Application Portals: An interactive Product Tour
This year, we're taking a bold step to show you exactly why we think we outperformed all competitors across every use case. We've created a self-paced, interactive product tour that lets you explore the features and capabilities that earned us the top spot. Dive into the details, see how Unily helps provide employees with easy, unified, personalized, and orchestrated access to business systems and processes.
Recognition that translates to real-world value: Application Portals
Gartner examined how well each solution meets the needs of six different use cases. Each vendor's product is evaluated across these critical capabilities, with a rating scale of 1.0 to 5.0 (where 1 is poor and 5 is outstanding). The product scores are then calculated by multiplying the ratings by the respective weightings for each use case. This methodology helps quantify how well each product meets the needs of different scenarios.
Gartner describes the Application Portals use case as a way to “provide employees with easy, unified, personalized, and orchestrated access to business systems and processes.” The goal is to create a centralized entry point through the intranet that allows employees to easily access the tools, resources, and applications they need to perform their roles more effectively.
The weighting system in this research underscores the critical importance of Platform Extensibility (20%) and Platform Assurance (20%). Organizations need a solution that can integrate with their existing systems and adapt as their needs evolve. This flexibility ensures that the application portal can grow with the organization, accommodating new tools, platforms, and workflows.
What sets the best vendors apart is Gartner’s inclusion of Personalization, which their analysts weigh at 15% in significance. When an administrator can easily target tools and resources based on someone’s job role and location, and the recipient can log in to experience something frictionless, employers can improve productivity, reduce time spent navigating between systems, and ensure that employees have all the necessary resources at their fingertips.
Unily in action
Unily is the only intranet vendor to retain its 1st ranking for Application Portals for a second consecutive year, demonstrating the lasting strength of our platform.
Unily’s Application Portal capabilities excel by offering an intelligent audience builder that syncs with HR systems to automatically readjust targeting based on someone’s location, job role, and even promotions. For example, Shell saves $900k weekly by surfacing information and resources to employees efficiently, optimizing their workflow.
In line with Gartner's emphasis on Platform Extensibility, Unily allows businesses to seamlessly integrate their intranet with third-party systems. This is achieved through both out-of-the-box connectors and an unrivaled extensibility framework. From HR platforms to task management tools, organizations can ensure that all enterprise workflows are streamlined and accessible from a single interface.
Unily's integrations framework brings together all the content, information, and tools your people need to do their best work. Through our Content APIs, businesses can establish integrations that securely expose Unily content to other third-party applications or pull content directly into their CMS.
Through our agnostic approach to digital agents and digital assistants, Unily customers have the flexibility to integrate conversational interfaces that access multiple systems, streamlining interactions across platforms. Many other vendors lock administrators into their preferred suppliers, but Unily’s leading future vision acknowledges that businesses will use multiple agents. We create a single entry point, reducing friction and offering more adaptability.
Furthermore, the sophistication of Unily’s employee app offering sets the platform apart from communication app vendors. Unily’s mobile app enables critical use cases such as knowledge access and sharing, providing the same level of functionality and sophistication found in the desktop app. This aligns with Gartner's emphasis on ensuring a seamless experience across all devices, particularly for employees on the go.
Case study: Cathay Pacific
Cathay Pacific is one of the world’s largest international airlines, with scheduled passenger and cargo services to more than 190 destinations in over 60 countries. Serving a diverse workforce of 26,000 employees, including cabin crew and desk workers spread across more than 90 locations, the airline faced significant challenges in keeping its employees connected and engaged. With many employees in remote or on-the-go roles, Cathay Pacific needed a mobile-optimized solution to streamline workflows and improve internal communications.
The launch of The Hub, their intranet platform, was designed to centralize employee tools, resources, and systems into one easily accessible portal. Prior to The Hub, employees faced difficulties receiving notifications about shift changes and accessing business tools, particularly deskless workers. The legacy intranet lacked integration with key systems and had an outdated design that didn’t meet the needs of a modern, mobile workforce.
Cathay Pacific: Launching an award-winning mobile intranet
By adopting Unily’s Application Portal capabilities, Cathay Pacific was able to seamlessly integrate multiple systems into a single, user-friendly platform. This centralized access point allowed employees to quickly view their schedules, receive real-time notifications, and access all the tools they needed in one place - regardless of their location or device.
One of the key innovations was the integration of The Hub with Cathay Pacific's in-house roster system. This allowed cabin crew to view their schedule directly from the homepage of the intranet and receive immediate notifications about any changes. With 40% of their employees using mobile as their primary device, the mobile-responsive Hub made accessing critical information quick and easy, no matter where employees were.
"The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience and become the primary vehicle for all internal communications."
Unily ranks first in all use cases in the 2024 Gartner Critical Capabilities for Intranet Packaged Solutions.
