Why Unily ranks first for Employee Services in Gartner® Critical Capabilities

What is the Gartner® Critical Capabilities report?

The Critical Capabilities report is an accompaniment to the 2024 Gartner® Magic Quadrant for Intranet Packaged Solutions, in which Unily is named a Leader and placed joint furthest for Completeness of Vision. The Magic Quadrant™ provides a clear graphical overview alongside a concise write-up of each vendor’s performance across two criteria: Completeness of Vision and Ability to Execute. As an essential companion to the Gartner Magic Quadrant, the Critical Capabilities methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.

Discover why Unily ranks first: An interactive Product Tour

This year, we're taking a bold step to show you exactly why we think we outperformed all competitors across every use case. We've created a self-paced, interactive product tour that lets you explore the features and capabilities that earned us the top spot. From delivering seamless access to vital services to streamlining workflows and reducing reliance on manual processes, Unily's solutions have been designed to "serve and satisfy employees" by connecting them to the tools, resources, and support they need. Dive in to see how our platform improves operational efficiency and fosters productivity across your organization.

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Recognition that translates to real-world value

The Employee Services use case, according to Gartner, is designed to “serve and satisfy employees by making them aware of policies and procedures through business and IT service and self-service.” This category reflects the need for organizations to improve operational efficiency by providing employees with easy access to vital services and support. The integration of these services into an intranet solution helps streamline internal workflows, reducing the reliance on manual processes and external platforms.

Gartner’s commentary in their report highlights that employee services are often deprioritized, despite being a primary reason employees access their intranet. Gartner points out that "most content-centric IPSs are poorly equipped" to handle the complex workflows and back-end system integrations required for this use case. Additionally, since communications leaders typically control IPS purchases, employee services are often not prioritized.

However, the risk of ignoring employee services is underscored by a 2022 Harvard Business Review study, which found that employees spend an average of 9% of their annual work time toggling between different apps. Consolidating applications could offer significant time savings by minimizing this.

Forward-thinking organizations, particularly those aiming to operate at greater speeds and achieve execution excellence, should embrace the potential of intranet superapps to boost employee experiences and reduce digital noise.

Gartner recommends focusing on Search, Navigation, and Insight (20%) and Platform Extensibility (15%) when addressing employee services. These criteria emphasize the intranet's role as a gateway for employees to access information. Platform Extensibility is especially critical, as employee services often require the integration of multiple systems into a single, user-friendly platform.

Unily in action

In the Employee Services space, Unily stands out by offering a flexible, secure, and highly customizable solution that seamlessly integrates with your existing enterprise applications.

Out of 15 vendors in Search, Navigation, and Insight, Unily scored second-highest, behind the Niche Player Axero. This combination of unlimited data sources, personalization, and extensibility makes Unily a strong choice for organizations looking to optimize their employee service operations. Additionally, Unily’s agnostic approach to digital agents and assistants means AI Search can be integrated with the best-in-class AI tooling, giving your team access to cutting-edge capabilities.

These agents come equipped with seamless integration to hundreds of services like ServiceNow, Concur, and Confluence, enabling self-service and providing democratized access to knowledge across your organization.

Unily offers targeted navigation on all devices, optimizing user pathways and reducing noise. This extends beyond global navigation to include drop-down menus, mobile toolbars, header ribbons, and global search configurations. Within just two clicks, users can quickly access the right information and tools, reducing noise.

In order to “serve and satisfy employees by making them aware of policies and procedures”, Unily makes it simple for administrators to quickly deploy widgets, sites and pages from a comprehensive library within its Feature Store. FAQ portals, innovation portals, and Brand Hubs, which can be quickly deployed and customized to meet specific organizational needs whilst front-end publishing allows users with the right permissions to edit and publish content without needing to access the CMS.

By enabling easy access to policies, services, and self-service tools, Unily helps large distributed organizations to significantly improve operational efficiency, reduce administrative overhead, and enhance the overall employee experience.

Informa case study

Informa is an international business intelligence, publishing and events company, and a constituent of the FTSE 100. With 7,500 colleagues working in one of five business divisions - Academic Publishing, Business Intelligence, Global Exhibitions, Knowledge & Networking and Global Support – in locations from Sydney to São Paulo, the goal was to create a new digital workspace that would increase collaboration and the use of technology, improve the two- way-flow of communication and bring people together.

With the company pursuing a long-term international growth strategy, the new platform had to be scalable and adaptable to business change and expansion.

Informa’s workforce now benefits from:

• One central location to access all communications, resources, information and tools that support the work they do
• A personalized experience for every user of the intranet with relevant internal communication and personalized apps and tools making information easier to find despite varying roles

Informa offered a brilliant example of the Employee Services use case, where the seamless integration of various internal tools and services is crucial. Just like Informa, companies benefit from a flexible platform that unifies communications, streamlines workflows, and enables employees to access the information and tools they need – no matter where they are located or what device they’re using.

Informa's success with Unily shows how personalized experiences, easy access to critical resources, and seamless integration with existing enterprise systems drive operational efficiency and enhance the employee experience.

See why Unily won all 6 Use Cases