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Hospitality Intranet

Welcome to the employee engagement age

The hospitality industry is approaching a new era. This next chapter will be defined by evolving consumer expectations and the ongoing growth of digital technology to maximize satisfaction and safety. Unily works with some of the biggest hospitality brands in the world, helping them to deliver employee experiences that will build a foundation for the future. Discover how to arm your workforce with the tools needed to create unparalleled consumer experiences.

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Testimonials

kerzner
Hospitality

"Last year we actually had the best year in the history of the resorts financially as well as in terms of customer satisfaction, and we had the highest levels of colleague engagement last year. It’s no surprise that an engaged workforce certainly helps deliver business results as well as keeping guests happy."

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Prenai Govender Director of Internal Communications and Engagements, Kerzner International
ba-b&w
Travel & Transport

"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."

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Drew McMillan Director of Colleague Communication and Engagement, British Airways
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Healthcare

"Unily has great search capabilities, contemporary design, is viewable on any device and soon will allow us to reach employees in our distribution centers, labs, and transport networks for the first time. It’s a real game changer for us."

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Kerry Christopher VP Internal Communications, Cardinal Health
cathay-pacific-b&w
Travel & Transport

"The Unily platform allows our employees to access relevant content more quickly, choose how and when they stay informed and take advantage of opportunities to collaborate more effectively with colleagues."

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Carly Nankin Head of Internal Communications and Engagement, Cathay Pacific
informa-b&w
Professional Services

"Unily enables colleagues to stay up to date, share knowledge and collaborate, and ultimately helps us work smarter as we seek to continue to innovate and grow as a business."

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Joe Dilieto Digital Communications Manager , Informa
forrester
Reports

"Consider Unily for an employee base that includes mobile or frontline workers and when internal communications is a top priority."

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The Forrester Wave™ Intranet Platforms, Q1 2022

Unite workforces everywhere

Cultivate global connections
Set your frontline up for success
Maximize the relevancy of your comms
Streamline collaboration
Get everyone up to speed
Make partners feel welcomed
Integrate critical applications

Cultivate global connections

With employees in so many locations, it’s essential to create a culture of unification and encourage employee engagement. Take advantage of your employee experience platform to break down silos between your head office staff and the frontline teams. Leverage your intranet’s user profile directory to create a sense of togetherness and help with identity management for casual and seasonal staff.

Set your frontline up for success

Your workforce is mobile by default. Between a predominantly deskless workforce and teams that are remote or spread around the world, ensuring critical news reaches your entire enterprise can be challenging. A mobile responsive intranet empowers your users to access updates and ensures every team member can read and comment on the latest news items, wherever they are in the world.

Maximize the relevancy of your comms

With a diverse workforce, creating a comms strategy that feels personalized isn’t always easy. Your frontline teams likely have very different interests and priorities than their colleagues in corporate. How can you make sure everyone engages with your messaging? Leverage your intranet platform to target content to employees based on their role and region, ensuring that all users see the information that is most relevant to their unique position first.

Streamline collaboration

Whether your employees are serving customers or processing orders, hospitality workers are notoriously busy. Build the foundation for peak productivity by ensuring every employee can efficiently use the systems they need from one place. Turn your intranet into a single source of truth, so everyone from frontline casual workers to head office team leaders can access the tools and resources they need to work together in a collaborative way.

Get everyone up to speed

With a large proportion of your workforce being seasonal or casual staff, keeping everyone in the loop with the latest updates and information can be tricky. Leverage your intranet platform for powerful search functionality and quick document surfacing, ensuring all your staff can equip themselves with the most up to date processes. Enhance the knowledgebase of your entire organization and close any skills gaps quickly.

Make partners feel welcomed

Creating a sense of belonging is at the heart of what you do. Make sure your partners feel as welcomed as your customers do by launching an extranet or portal. This platform will make it easy to share updates and data with third-party partners, while keeping your confidential records secure.

Integrate critical applications

Drive productivity with one employee app that does it all. Integrate business-critical applications into a single digital experience that puts an end to endless switching between systems. With all your applications in one place, employees know where to go to get work done.

With employees in so many locations, it’s essential to create a culture of unification and encourage employee engagement. Take advantage of your employee experience platform to break down silos between your head office staff and the frontline teams. Leverage your intranet’s user profile directory to create a sense of togetherness and help with identity management for casual and seasonal staff.

Your workforce is mobile by default. Between a predominantly deskless workforce and teams that are remote or spread around the world, ensuring critical news reaches your entire enterprise can be challenging. A mobile responsive intranet empowers your users to access updates and ensures every team member can read and comment on the latest news items, wherever they are in the world.

With a diverse workforce, creating a comms strategy that feels personalized isn’t always easy. Your frontline teams likely have very different interests and priorities than their colleagues in corporate. How can you make sure everyone engages with your messaging? Leverage your intranet platform to target content to employees based on their role and region, ensuring that all users see the information that is most relevant to their unique position first.

Whether your employees are serving customers or processing orders, hospitality workers are notoriously busy. Build the foundation for peak productivity by ensuring every employee can efficiently use the systems they need from one place. Turn your intranet into a single source of truth, so everyone from frontline casual workers to head office team leaders can access the tools and resources they need to work together in a collaborative way.

With a large proportion of your workforce being seasonal or casual staff, keeping everyone in the loop with the latest updates and information can be tricky. Leverage your intranet platform for powerful search functionality and quick document surfacing, ensuring all your staff can equip themselves with the most up to date processes. Enhance the knowledgebase of your entire organization and close any skills gaps quickly.

Creating a sense of belonging is at the heart of what you do. Make sure your partners feel as welcomed as your customers do by launching an extranet or portal. This platform will make it easy to share updates and data with third-party partners, while keeping your confidential records secure.

Drive productivity with one employee app that does it all. Integrate business-critical applications into a single digital experience that puts an end to endless switching between systems. With all your applications in one place, employees know where to go to get work done.

hospitality-mobile-screens-ikonnect-kerzner

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Explore Customer Stories

Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

kerzner-hero
Hospitality
99%

adoption across Atlantis Dubai's 6,000+ staff

kerzner

“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”

Philippe Zuber
CEO at Kerzner International
Read the case study
unily-and-estee-lauder-companies-selected-as-worlds-best-intranet-of-2022-by-nielsen-norman-group
Retail
60k+

employees working across diverse roles and locations, with brands sold in more than 150 countries

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“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
Read the case study
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Energy
$41.6m

saved every year in time, due to a 66% increase in productivity

Group

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

Jon Salt
Product Line Manager - Communications, Shell
Read the case study
cathay-pacific-hero
Travel & Transport
4.9m

user sessions in it's first year of launch, with 79% mobile app users.

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“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”

Tony Reynolds
General Manager of Employee Experience at Cathay Pacific
Read the case study

FAQ

Hospitality Intranet FAQs

What is an intranet in the hospitality industry?

In the hospitality industry, the most common form of intranet encountered is an intranet for hotels. It is an internal communications platform that can be used as an employee engagement solution for hospitality businesses.

This is possible because it improves the communication capabilities between colleagues. Happier and more connected employees often provide a better customer experience. Implementing a hospitality intranet also allows for reports, business processes, and expert insights to be instantly available to any employee, at any time.

Why is employee engagement important in the hospitality industry?

Employees in the hospitality industry are often spread around the world, and at risk of becoming disconnected from one another. Improving employee engagement is necessary if employers want to create a truly connected working environment. This connectivity also allows employers to send the latest news and important information to all of their employees, which promotes engagement. This keeps the entire workforce up to date and ready to address any customer concerns.  

How do you engage employees in the hospitality industry?

Employers in the hospitality industry can engage their employees by creating a workplace that encourages collaboration. An excellent way to do this is to provide employees with the means to connect with their peers. An intranet for hotels, like Unily offers, is the solution to this. 

For example, Unily creates a social hub where employees can follow certain topics or colleagues. They may get involved in polls and leaderboards and gain a real sense of being part of a community. As a result, organizations can instantly improve their employee communications. Hospitality thrives on effective information sharing and collaboration within the industry and workforce.

Why is an intranet platform useful for hotels?

Hotels may make use of an intranet platform for several reasons. The motivations may include centralized communication, document sharing, collaboration, and task management capabilities. Maintenance staff, hotel managers, housekeepers, and other employees can tap into a single repository of knowledge, wherever they are. 

Any intranet platform hotels utilize must enable efficient coordination between departments. This helps facilitate the sharing of important resources and procedures, which vastly improves staff productivity. An intranet solution for hospitality can improve internal communications for hotels by serving as a hub for news and announcements.

This can also help foster employee engagement and encourage feedback with social features like polls and leaderboards. An intranet for hotels may even host training materials and support shift scheduling and leave management.

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Discover the resources you need to create the ultimate unified digital workplace for today’s reimagined workforce.

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