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ServiceNow Integration

Optimize employee experiences with Unily and ServiceNow

ServiceNow is the workflow management tool trusted by enterprises around the world to connect people, functions, and systems and modernize operations. Unily and ServiceNow integrate to deliver a seamless single pane of glass intranet experience that empowers employees to find and access the information they need when they need it. Integrated widgets and knowledge bases save users time by optimizing paths to tools and information and bring all your enterprise’s knowledge into one place.

Testimonials

shell
Energy

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

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Jon Salt Product Line Manager - Communications, Shell
kerzner
Hospitality

"The last 12 months have been a record-breaking success for our organization, and it is no coincidence that the growth we are seeing as a business is happening in parallel with our industry-leading engagement program."

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Phillipe Zuber CEO, Kerzner International
stantec
Professional Services

"Our intranet has a high degree of engagement and readership - we're really seeing our community come alive."

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Lui Mancinelli SVP Marketing, Communications and PR, Stantec
baker-hughes
Energy

"We wanted an enhanced intranet platform at Baker Hughes, which would improve our ability to communicate with our employees in real-time and in new ways. We have engaged Unily to help our employees navigate through change and drive results globally."

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Stephanie Hartgrove VP Global Communications, Baker Hughes
adecco
Professional Services

"As our colleagues are used to using Facebook, Twitter, and so on - to have the same great user experience with an internal tool is a gift for them."

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Raphaèle Lhomel Deputy Head of Communications, Adecco
ba-b&w
Travel & Transport

"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."

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Drew McMillan Director of Colleague Communication and Engagement, British Airways
wacker-b&blue
Energy

"Being well informed, collaborating, communicating with colleagues and effective search tools – these are central to our new intranet."

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Heinz Korten Project Lead, Wacker
best-buy-b&w
Retail

"Unily fit our vision and met our strict security protocols on the backend. We’re very excited to be working with Unily to design an intranet that will enable our employees to feel more connected."

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Scott Parker Communications Specialist, Best Buy
biogen-b&w
Pharmaceuticals

"Before Unily, our digital workplace was essentially useless. No one went there for anything, and it was not used as a communication channel at all. Because of this, we had no way to get content out to employees who needed it, and it took employees 50% longer to find the information they needed to get their job done – if they could find it at all. This led to people going to ‘who they knew’ rather than getting the official information from the intranet."

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Travis Gregory Associate Director, IT, Biogen
cardinal-b&w
Healthcare

"Unily has great search capabilities, contemporary design, is viewable on any device and soon will allow us to reach employees in our distribution centers, labs, and transport networks for the first time. It’s a real game changer for us."

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Kerry Christopher VP Internal Communications, Cardinal Health
cathay-pacific-b&w
Travel & Transport

"The Unily platform allows our employees to access relevant content more quickly, choose how and when they stay informed and take advantage of opportunities to collaborate more effectively with colleagues."

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Carly Nankin Head of Internal Communications and Engagement, Cathay Pacific
informa-b&w
Professional Services

"Unily enables colleagues to stay up to date, share knowledge and collaborate, and ultimately helps us work smarter as we seek to continue to innovate and grow as a business."

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Joe Dilieto Digital Communications Manager , Informa
dynacare-b&w
Pharmaceuticals

"Working closely with Unily, we were able to design and implement an intranet solution that has improved usability, accessibility and navigation for our employees across the country."

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Arun Thomas CIO, Dynacare
cae-b&w
Technology

"Since we started using the Broadcast Center for our global newsletter, our team’s ROI has improved significantly. It used to take 20-30 hours per week to produce our newsletter, but now, with the Broadcast Center's ability to link intranet articles, we've reduced creation time by 80%. From August to October 2024, our click rate increased by 12% compared to last year. This shows the substantial benefits of the Broadcast Center in driving more traffic and connecting email and intranet content."

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Laurie Thibault Communications Advisor - Global Communications, CAE
forrester
Reports

"Consider Unily for an employee base that includes mobile or frontline workers and when internal communications is a top priority."

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The Forrester Wave™ Intranet Platforms, Q1 2022

Instantly connect your people with what they need within and beyond ServiceNow

My Incidents Rollup
ServiceNow knowledge search
Drive maximum ROI with Unily Services
Seamless Integrations

My Incidents Rollup

ServiceNow workflows help to create modern, efficient IT service experiences, allowing enterprises to manage incidents and prevent issues to save up to 66% in effort per incident for IT departments. Pulling this information through into your Unily platform helps take these productivity gains even further by making it quicker and easier for employees to access ServiceNow tickets and knowledge.

Unily’s ServiceNow integration includes plug-and-play installation of the My Incidents Rollup widget, which pulls users’ open tickets directly into the intranet, making it the perfect addition to an IT helpdesk site. Users can even search across tickets for their own all from within the My Incidents Rollup widget

ServiceNow knowledge search

Unily’s deep integrations with ServiceNow allow users to surface resources from your knowledge base within the Unily environment, saving time by eliminating the need to switch systems.

Unily’s global search and unified search center pull data stored across all integrated third-party systems directly from your intranet, so information from ServiceNow is made easily accessible. Unily’s ServiceNow Knowledge Search finds information no matter where it lives, bringing all enterprise knowledge into one searchable location.

Drive maximum ROI with Unily Services

A good intranet never stands still. With Unily, your subscription comes complete with a holistic success program that’s been tried and tested by the world’s leading enterprises. From Onboarding, to Customer Success and Support, right the way through to our community portal, Universe – you’re never alone when it comes to bringing your vision to life.

Seamless Integrations

Unily doesn’t just unlock the power of ServiceNow; it helps you unite all your apps and tools into one seamless digital experience. Search across your businesses tools & apps, surface documents and pages, and pull-in sites to create a curated experience that cuts through the chaos.

Integrations 2

ServiceNow workflows help to create modern, efficient IT service experiences, allowing enterprises to manage incidents and prevent issues to save up to 66% in effort per incident for IT departments. Pulling this information through into your Unily platform helps take these productivity gains even further by making it quicker and easier for employees to access ServiceNow tickets and knowledge.

Unily’s ServiceNow integration includes plug-and-play installation of the My Incidents Rollup widget, which pulls users’ open tickets directly into the intranet, making it the perfect addition to an IT helpdesk site. Users can even search across tickets for their own all from within the My Incidents Rollup widget

Unily’s deep integrations with ServiceNow allow users to surface resources from your knowledge base within the Unily environment, saving time by eliminating the need to switch systems.

Unily’s global search and unified search center pull data stored across all integrated third-party systems directly from your intranet, so information from ServiceNow is made easily accessible. Unily’s ServiceNow Knowledge Search finds information no matter where it lives, bringing all enterprise knowledge into one searchable location.

A good intranet never stands still. With Unily, your subscription comes complete with a holistic success program that’s been tried and tested by the world’s leading enterprises. From Onboarding, to Customer Success and Support, right the way through to our community portal, Universe – you’re never alone when it comes to bringing your vision to life.

Unily doesn’t just unlock the power of ServiceNow; it helps you unite all your apps and tools into one seamless digital experience. Search across your businesses tools & apps, surface documents and pages, and pull-in sites to create a curated experience that cuts through the chaos.

Integrations 2

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Explore Customer Stories

Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

kerzner-hero
Hospitality
99%

adoption across Atlantis Dubai's 6,000+ staff

kerzner

“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”

Philippe Zuber
CEO at Kerzner International
Read the case study
unily-and-estee-lauder-companies-selected-as-worlds-best-intranet-of-2022-by-nielsen-norman-group
Retail
60k+

employees working across diverse roles and locations, with brands sold in more than 150 countries

elc-white

“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
Read the case study
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Energy
$41.6m

saved every year in time, due to a 66% increase in productivity

Group

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

Jon Salt
Product Line Manager - Communications, Shell
Read the case study
cathay-pacific-hero
Travel & Transport
4.9m

user sessions in it's first year of launch, with 79% mobile app users.

Cathay-logo-white

“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”

Tony Reynolds
General Manager of Employee Experience at Cathay Pacific
Read the case study

Explore more resources

Discover the resources you need to create the ultimate unified digital workplace for today’s reimagined workforce.

Digital Transformation  |  Integrations  |  Trends

IT Service Management for Employee Experience: Game-changer or gimmick?