
ServiceNow Integration
Optimize employee experiences with Unily and ServiceNow
ServiceNow is the workflow management tool trusted by enterprises around the world to connect people, functions, and systems and modernize operations. Unily and ServiceNow integrate to deliver a seamless single pane of glass intranet experience that empowers employees to find and access the information they need when they need it. Integrated widgets and knowledge bases save users time by optimizing paths to tools and information and bring all your enterprise’s knowledge into one place.
Testimonials
"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."
read more"The last 12 months have been a record-breaking success for our organization, and it is no coincidence that the growth we are seeing as a business is happening in parallel with our industry-leading engagement program."
read more"Our intranet has a high degree of engagement and readership - we're really seeing our community come alive."
read more"We wanted an enhanced intranet platform at Baker Hughes, which would improve our ability to communicate with our employees in real-time and in new ways. We have engaged Unily to help our employees navigate through change and drive results globally."
read more"As our colleagues are used to using Facebook, Twitter, and so on - to have the same great user experience with an internal tool is a gift for them."
read more"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."
read more"Being well informed, collaborating, communicating with colleagues and effective search tools – these are central to our new intranet."
read more"Unily fit our vision and met our strict security protocols on the backend. We’re very excited to be working with Unily to design an intranet that will enable our employees to feel more connected."
read more"Before Unily, our digital workplace was essentially useless. No one went there for anything, and it was not used as a communication channel at all. Because of this, we had no way to get content out to employees who needed it, and it took employees 50% longer to find the information they needed to get their job done – if they could find it at all. This led to people going to ‘who they knew’ rather than getting the official information from the intranet."
read more"Unily has great search capabilities, contemporary design, is viewable on any device and soon will allow us to reach employees in our distribution centers, labs, and transport networks for the first time. It’s a real game changer for us."
read more"The Unily platform allows our employees to access relevant content more quickly, choose how and when they stay informed and take advantage of opportunities to collaborate more effectively with colleagues."
read more"Unily enables colleagues to stay up to date, share knowledge and collaborate, and ultimately helps us work smarter as we seek to continue to innovate and grow as a business."
read more"Working closely with Unily, we were able to design and implement an intranet solution that has improved usability, accessibility and navigation for our employees across the country."
read more"Since we started using the Broadcast Center for our global newsletter, our team’s ROI has improved significantly. It used to take 20-30 hours per week to produce our newsletter, but now, with the Broadcast Center's ability to link intranet articles, we've reduced creation time by 80%. From August to October 2024, our click rate increased by 12% compared to last year. This shows the substantial benefits of the Broadcast Center in driving more traffic and connecting email and intranet content."
read more
"Consider Unily for an employee base that includes mobile or frontline workers and when internal communications is a top priority."
read moreInstantly connect your people with what they need within and beyond ServiceNow
My Incidents Rollup
ServiceNow workflows help to create modern, efficient IT service experiences, allowing enterprises to manage incidents and prevent issues to save up to 66% in effort per incident for IT departments. Pulling this information through into your Unily platform helps take these productivity gains even further by making it quicker and easier for employees to access ServiceNow tickets and knowledge.
Unily’s ServiceNow integration includes plug-and-play installation of the My Incidents Rollup widget, which pulls users’ open tickets directly into the intranet, making it the perfect addition to an IT helpdesk site. Users can even search across tickets for their own all from within the My Incidents Rollup widget
ServiceNow knowledge search
Unily’s deep integrations with ServiceNow allow users to surface resources from your knowledge base within the Unily environment, saving time by eliminating the need to switch systems.
Unily’s global search and unified search center pull data stored across all integrated third-party systems directly from your intranet, so information from ServiceNow is made easily accessible. Unily’s ServiceNow Knowledge Search finds information no matter where it lives, bringing all enterprise knowledge into one searchable location.
Drive maximum ROI with Unily Services
A good intranet never stands still. With Unily, your subscription comes complete with a holistic success program that’s been tried and tested by the world’s leading enterprises. From Onboarding, to Customer Success and Support, right the way through to our community portal, Universe – you’re never alone when it comes to bringing your vision to life.
Seamless Integrations
Unily doesn’t just unlock the power of ServiceNow; it helps you unite all your apps and tools into one seamless digital experience. Search across your businesses tools & apps, surface documents and pages, and pull-in sites to create a curated experience that cuts through the chaos.

ServiceNow workflows help to create modern, efficient IT service experiences, allowing enterprises to manage incidents and prevent issues to save up to 66% in effort per incident for IT departments. Pulling this information through into your Unily platform helps take these productivity gains even further by making it quicker and easier for employees to access ServiceNow tickets and knowledge.
Unily’s ServiceNow integration includes plug-and-play installation of the My Incidents Rollup widget, which pulls users’ open tickets directly into the intranet, making it the perfect addition to an IT helpdesk site. Users can even search across tickets for their own all from within the My Incidents Rollup widget
Unily’s deep integrations with ServiceNow allow users to surface resources from your knowledge base within the Unily environment, saving time by eliminating the need to switch systems.
Unily’s global search and unified search center pull data stored across all integrated third-party systems directly from your intranet, so information from ServiceNow is made easily accessible. Unily’s ServiceNow Knowledge Search finds information no matter where it lives, bringing all enterprise knowledge into one searchable location.
A good intranet never stands still. With Unily, your subscription comes complete with a holistic success program that’s been tried and tested by the world’s leading enterprises. From Onboarding, to Customer Success and Support, right the way through to our community portal, Universe – you’re never alone when it comes to bringing your vision to life.
Unily doesn’t just unlock the power of ServiceNow; it helps you unite all your apps and tools into one seamless digital experience. Search across your businesses tools & apps, surface documents and pages, and pull-in sites to create a curated experience that cuts through the chaos.

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Explore Customer Stories
Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

adoption across Atlantis Dubai's 6,000+ staff
“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”
CEO at Kerzner International

employees working across diverse roles and locations, with brands sold in more than 150 countries
“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
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saved every year in time, due to a 66% increase in productivity
"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."
Product Line Manager - Communications, Shell

user sessions in it's first year of launch, with 79% mobile app users.
“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”
General Manager of Employee Experience at Cathay Pacific
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