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Frontline employee portal and app

Redefine the frontline employee experience

Discover the platform used by the world's best-known brands to reinvent frontline employee experience. Solve frontline disconnect with an employee app designed specifically to engage deskless workers. Put the full power of a market-leading Employee Experience Platform into the hands of every employee.

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Testimonials

estee-lauder-companies
Retail

"I’ve had a great career of building digital communications platforms for many high-profile companies. And the engagement, the creativity, the branding, and the ease-of-use of this platform is like nothing I’ve used before."

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Nancy Maloney Executive Director of Global Communications, The Estée Lauder Companies
kerzner
Hospitality

"The last 12 months have been a record-breaking success for our organization, and it is no coincidence that the growth we are seeing as a business is happening in parallel with our industry-leading engagement program."

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Phillipe Zuber CEO, Kerzner International
stantec
Professional Services

"Our intranet has a high degree of engagement and readership - we're really seeing our community come alive."

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Lui Mancinelli SVP Marketing, Communications and PR, Stantec
baker-hughes
Energy

"We wanted an enhanced intranet platform at Baker Hughes, which would improve our ability to communicate with our employees in real-time and in new ways. We have engaged Unily to help our employees navigate through change and drive results globally."

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Stephanie Hartgrove VP Global Communications, Baker Hughes
adecco
Professional Services

"As our colleagues are used to using Facebook, Twitter, and so on - to have the same great user experience with an internal tool is a gift for them."

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Raphaèle Lhomel Deputy Head of Communications, Adecco
ba-b&w
Travel & Transport

"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."

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Drew McMillan Director of Colleague Communication and Engagement, British Airways

Engage your frontline workers with a native mobile app
Frontline employee communications, made simple
Frontline experiences, personalized to each individual
Bring social to every employee
Unlock two-way dialogue
Inspire innovation with ideation
Up-skill and train with Employee Journeys

Engage your frontline workers with a native mobile app

Empower your frontline workers with a native mobile app that connects everyone with everything they need to stay productive and engaged.

Not having a company email shouldn't stop your deskless colleagues from accessing the best possible digital employee experience.

Whether your people need to book holiday on their breaks, check policies on the factory floor, or catch up on company news in the canteen, Unily's consumer-grade frontline app delivers the complete solution, pocket-sized.

Frontline employee communications, made simple

Craft content that resonates in seconds using our secure AI assistant, and allow time-poor employees to quickly grasp the important stuff with AI summarization. With one click, condense lengthy articles, documents, or leadership content into concise and coherent summaries.

Lean into video and audio formats to boost viewership, and leverage consumer-grade features like pop-ups and automated notifications to drive up engagement among your most resistant segments.

Target rich communications experiences to employees based on role, location, and interests. Track and optimize performance with analytics dashboards that turn raw data into actionable insights.

Frontline experiences, personalized to each individual

Different employees have different needs. Create targeted experiences that ensure every employee feels at home from the moment they log in.

Curate homepage variants that put the content your people need at their fingertips. Remove language as a barrier using AI-powered translation to automatically translate content and the comments section into hundreds of languages.

Built-in personalization features give employees the power to individualize their own experience, meaning greater engagement and a sense of belonging. 

Bring social to every employee

Amplify your employees’ voices, whether they’re on a ship in the middle of the ocean or 30,000 feet in the air.

Through social features, ensure your frontline workers’ voices are heard by the rest of the company. Give everyone the chance to join communities that promote internal networking. Transform knowledge sharing with a searchable People Directory that connects colleagues near and far.

Create a culture of appreciation that extends to the frontline with digital reward and recognition features that ensure no good deed goes unrecognized.

Unlock two-way dialogue

Help employees overcome challenges within their role by allowing them to communicate new solutions to issues they know others may be facing.

Welcome open discussions and innovative thinking to solve problems with combined expertise. Reduce the isolation caused by geographical barriers with in-built polling and survey features that give everyone a voice.

Create a direct line from the frontline to HQ, allowing you to target recurring issues, temperature-check morale, and unlock two-way dialogue.

Inspire innovation with ideation

Ensure every good idea gets heard with ideation features on your frontline app. Ideation portals provide the perfect forum for seeding ideas from the frontline. Discover which ideas show the most promise with upvoting features that give other employees the chance to feedback on new ideas.

Support knowledge sharing among your employees, particularly from frontline workers who interact daily with customers and product. Use frontline employee software to shape the overall customer experience through access to new-found knowledge and suggestions.

Up-skill and train with Employee Journeys

Provide accessible training and development with Native Journeys. Easily design repupskilling journeys that turn static training material into interactive journeys. Use in-built quiz functionality to test knowledge, and gamification to recognize success. 

Encourage continuous development and training with scaled learning content. Identify talent, while boosting engagement and lowering turnover rates, by gathering and analyzing employee interactions with training material.

Knowledge and learning portals, accessible from your frontline employee portal, ensure training and development resources are only a click away.

Empower your frontline workers with a native mobile app that connects everyone with everything they need to stay productive and engaged.

Not having a company email shouldn't stop your deskless colleagues from accessing the best possible digital employee experience.

Whether your people need to book holiday on their breaks, check policies on the factory floor, or catch up on company news in the canteen, Unily's consumer-grade frontline app delivers the complete solution, pocket-sized.

Craft content that resonates in seconds using our secure AI assistant, and allow time-poor employees to quickly grasp the important stuff with AI summarization. With one click, condense lengthy articles, documents, or leadership content into concise and coherent summaries.

Lean into video and audio formats to boost viewership, and leverage consumer-grade features like pop-ups and automated notifications to drive up engagement among your most resistant segments.

Target rich communications experiences to employees based on role, location, and interests. Track and optimize performance with analytics dashboards that turn raw data into actionable insights.

Different employees have different needs. Create targeted experiences that ensure every employee feels at home from the moment they log in.

Curate homepage variants that put the content your people need at their fingertips. Remove language as a barrier using AI-powered translation to automatically translate content and the comments section into hundreds of languages.

Built-in personalization features give employees the power to individualize their own experience, meaning greater engagement and a sense of belonging. 

Amplify your employees’ voices, whether they’re on a ship in the middle of the ocean or 30,000 feet in the air.

Through social features, ensure your frontline workers’ voices are heard by the rest of the company. Give everyone the chance to join communities that promote internal networking. Transform knowledge sharing with a searchable People Directory that connects colleagues near and far.

Create a culture of appreciation that extends to the frontline with digital reward and recognition features that ensure no good deed goes unrecognized.

Help employees overcome challenges within their role by allowing them to communicate new solutions to issues they know others may be facing.

Welcome open discussions and innovative thinking to solve problems with combined expertise. Reduce the isolation caused by geographical barriers with in-built polling and survey features that give everyone a voice.

Create a direct line from the frontline to HQ, allowing you to target recurring issues, temperature-check morale, and unlock two-way dialogue.

Ensure every good idea gets heard with ideation features on your frontline app. Ideation portals provide the perfect forum for seeding ideas from the frontline. Discover which ideas show the most promise with upvoting features that give other employees the chance to feedback on new ideas.

Support knowledge sharing among your employees, particularly from frontline workers who interact daily with customers and product. Use frontline employee software to shape the overall customer experience through access to new-found knowledge and suggestions.

Provide accessible training and development with Native Journeys. Easily design repupskilling journeys that turn static training material into interactive journeys. Use in-built quiz functionality to test knowledge, and gamification to recognize success. 

Encourage continuous development and training with scaled learning content. Identify talent, while boosting engagement and lowering turnover rates, by gathering and analyzing employee interactions with training material.

Knowledge and learning portals, accessible from your frontline employee portal, ensure training and development resources are only a click away.

See Unily in action

Curious about how Unily supports the world's most complex organizations to achieve organizational velocity? Click here for an exclusive product tour.

Get started. Get your personalized demo.

Discover how Unily could transform organizational velocity at your organization.

Explore Customer Stories

Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

unily-and-estee-lauder-companies-selected-as-worlds-best-intranet-of-2022-by-nielsen-norman-group
Retail
60k+

employees working across diverse roles and locations, with brands sold in more than 150 countries

elc-white

“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
Read the case study
image (1)
Energy
$41.6m

saved every year in time, due to a 66% increase in productivity

Group

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

Jon Salt
Product Line Manager - Communications, Shell
Read the case study
kerzner-hero
Hospitality
99%

adoption across Atlantis Dubai's 6,000+ staff

kerzner

“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”

Philippe Zuber
CEO at Kerzner International
Read the case study
cathay-pacific-hero
Travel & Transport
4.9m

user sessions in it's first year of launch, with 79% mobile app users.

Cathay-logo-white

“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”

Tony Reynolds
General Manager of Employee Experience at Cathay Pacific
Read the case study

FAQ

Your questions, answered

What is an example of a frontline employee?

A frontline employee is someone who must be physically present in order to deliver their work. Often, frontline workers are customer-facing, however, many other frontline workers work in production or service delivery capacities that do not require direct interaction with customers.

Common examples of frontline workers include healthcare workers, retail associates, restaurant servers, maintenance workers, and manufacturing colleagues.

How are frontline staff engaged?

Engaging frontline staff involves creating a positive work environment where they feel valued, motivated, and connected to the organization's goals. This can be achieved through effective communication through a frontline employee portal or frontline app, as seen in software like intranets or employee experience platforms.

Unily, for example, can help provide frontline employees with opportunities for skill development, and recognize and reward their contributions. It can also involve them in decision-making processes and foster a sense of teamwork and belonging.

How do you empower frontline staff?

Empowering frontline staff involves providing them with the necessary autonomy, resources, and assistance to independently make decisions and solve problems. This can be achieved by providing training and ongoing learning opportunities, granting autonomy within established guidelines, listening to suggestions and feedback, and recognizing their expertise.

How can managers motivate frontline employees?

Motivating your frontline workforce involves understanding their individual needs and preferences. Effective strategies include setting clear performance goals, creating opportunities for advancement, routinely providing recognition and feedback, creating an inclusive work environment, and ensuring their work is meaningful and aligned with the organization's mission. A major strategy that company leaders can take is implementing frontline worker software, which can streamline many engagement strategies.

Why is it important to empower frontline staff?

Empowering your frontline staff is important because they are often customers’ first point of contact with your brand. The frontline workforce has the power to directly influence customer satisfaction and loyalty. When employees are empowered, they feel a stronger sense of ownership and responsibility, which leads to improved problem-solving, increased job satisfaction, better customer service, and ultimately, enhanced overall organizational performance.

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What is the meaning of frontline service?

Frontline service refers to the direct interaction between employees and customers or clients. These employees play a key role in representing the company or organization since they directly deliver products, services, and support to customers. Frontline service plays a crucial role in shaping your customer's experiences and how they perceive the organization.

Giving these employees technology like frontline employee portals, keeps them up-to-date with organizational change in real-time, ensuring the service they provide is accurate.

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Explore more resources

Discover the resources you need to create the ultimate unified digital workplace for today’s reimagined workforce.

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