Retail Intranet

The retail industry may be renowned for high turnover rates, but it is possible for retail enterprises to shed this reputation. Equip your workforce with the tools needed to reach peak productivity and thrive through an EXP. Launch training programs on your intranet to empower retail employees to reach their full potential, and as well as recognition efforts to keep spirits high.

As the pace of change accelerates, so does the structural complexity of many retail enterprises. For larger organizations, segmentation may feel almost inevitable, as uncertainty about departmental changes looms large. A comprehensive internal communications strategy is the best tool to unite your evolving workforce and prevent crucial knowledge from slipping through the cracks. Take advantage of your EXP to craft engaging content that can be targeted to specific audiences, maximizing reach and relevancy.

80% of consumers rate knowledgeable staff as very important, yet information gaps continue to weigh down frontline teams. A mobile-optimized EXP will ensure that product knowledge and policies are always well within reach, so your employees can connect and share information with ease. In turn, this will enable you to boost customer satisfaction and level up the overall employee experience.

With consumer behavior constantly changing, retail enterprises need to continually innovate to maintain their loyal customer base. Ensure your enterprise leads the way by tapping into your employees’ knowledge, as they have the best insights into who your customers are and what they’re looking for. Break down knowledge silos and engage your workforce by encouraging them to share their thoughts via an ideation hub. Create a culture of collaboration, enabling your retail enterprise to stay ahead of the competition.

With the majority of retail employees being on the frontline, it’s essential to connect your deskless employees with the rest of the organization. Give your store-based staff a powerful mobile intranet experience that provides a direct channel of communication between head office and the shop floor. Level up the employee experience with an EXP that enables your frontline workers to access key information and updates quickly. This, in turn, will help them deliver a better service to customers.

Your brand is a powerful tool in helping you stand out in a crowded market, and your shop floor staff are the ones tasked with delivering that brand face-to-face. With an EXP designed to match your external-facing brand, you can bring your diverse and dispersed workforce closer together. Offer consumer-grade experiences to your employees with an intranet that works seamlessly across tablet and mobile devices, ensuring your deskless workforce can stay as connected to the organization as your head office teams.

Retail employees have various systems they use to keep customers happy, whether it’s to check product availability, dispatch orders or manage customer queries. Most Intranet-as-a-Service offerings limit your customization and integration options due to their architecture. However, a Unily employee experience platform gives you a powerful and customizable intranet and internal communications toolkit.

Create a single digital workplace for your retail organization and have the intranet you need through customizations and integrations with other systems. Integrate eCommerce systems for click & collect order picking, automate compliance reporting for daily or weekly tasks, create BI dashboards for management insights and reports on product performance, or integrated ordering systems. With a Unily EXP, all of this is possible.