Unily the future of frontline

Frontline workers need more

Workforces are increasingly dispersed, disconnected, and unengaged. Frontline worker retention is an especially acute headache for HR departments, with some industries like hospitality facing as much as a 74% turnover rate (Deloitte, 2024). Beyond just the frontline, knowledge workers and senior executives all need faster ways to connect and collaborate with people, knowledge, and tools.

Employee Communications Apps (ECAs) and traditional intranets cannot serve today’s frontline worker needs. As such, large enterprises are losing staff, limiting productivity, and fostering an unengaged, unhappy and ultimately low velocity workforce.

ECAs have created carbon copies of the consumer social platform model with flat content structures and limited back-end governance, prioritization and personalization. As a result, they have neglected the needs of large enterprises which, alongside engagement, also need the ability to effectively share and distribute knowledge and provide contextual access to other systems.

To effectively drive organizational velocity, large enterprises need access to an EXP that combines far reaching engagement, business agility and productivity enhancing capabilities – from a single unified solution.

Unily Go and Direct Messaging are two innovative solutions that will solve these challenges.

Introducing Unily Go

In a world where mobile is king and user expectations are rapidly evolving, enterprises need to provide mobile solutions that are UX-obsessed to increase the reach and impact of comms, HR initiatives, and transformation programs.

Unily Go will enable large enterprises to connect and engage their entire workforce with a native mobile app laser-focused on engagement and comms reach. For enterprises looking for a channel specifically for on-the-go workers, or employees wanting content and information fast, Unily Go provides UX-first access to the digital fabric of work.

Connecting dispersed workforces

Unily Go is all about movement, velocity, and engagement across the entire workforce. With Unily Go, workers access an employee app that provides premium UX mirroring the best consumer apps. This laser focus on UX connects the frontline, provides streamlined access for executives, and meets the needs of new, digital native generations joining the workforce.

Getting all critical comms to frontline workers

Today, many frontline workers don’t get essential company communications. With Unily Go, frontline workers engage with a consumer-grade app and get all critical communications. As a result, enterprises can improve frontline worker productivity and reduce churn from a more aligned and engaged workforce.

Frontline workers easily communicate & connect

Frontline workers often feel disconnected from their fellow workers and from the organization they work for. With Unily Go, frontline workers easily connect, communicate and collaborate with each other through direct messaging and social features.

Executives effortlessly keep a finger on the pulse

Today, on-the-go workers, such as executives, find it difficult to connect with workers and gauge employee perceptions. With Unily’s new native app, executives and other on-the-go knowledge workers easily access social communities to connect and communicate with the organization. With Unily, enterprises develop a more engaged and aligned workforce, no matter how dispersed.

Introducing Direct Messaging

Frontline workers are the lifeblood of many larger enterprises. Yet, they’re often disconnected and disengaged. They often rely on consumer messaging apps like WhatsApp or iMessage to communicate—tools that, while convenient, introduce serious security risks and lack the compliance that large enterprises need. Enter Unily Direct Messaging, a secure, scalable solution designed to replace these ungoverned shadow IT tools and provide real-time, reliable communication and connect across frontline teams and corporate headquarters.

1. De-risk by replacing unsecured shadow tools like WhatsApp
2. Make it easier to communicate in real-time with 1-1, group chat and an integrated people directory
3. Improve operational efficiency with a direct line between the frontline and HQ

Creating a high velocity workforce with secure connection and collaboration

While tools like Microsoft Teams and Slack offer powerful communication features, they are expensive and often inaccessible to frontline employees. Many of these workers don’t have access to email or other corporate systems, making it difficult to stay connected with headquarters or even with their immediate team. A disconnected frontline workforce is a huge concern for large enterprises who are facing crippling frontline worker turnover rates.

Unily’s Direct Messaging addresses this challenge by providing a secure, centralized communication tool that can be easily accessed via an authenticator, giving frontline workers a direct line to HQ and their teammates.

Easily reporting Issues

Reporting problems is a huge frustration for frontline workers. With Unily Direct Messaging, frontline employees can instantly report issues through secure one-on-one messages, leading to faster problem resolution and minimized downtime.

Coordinating Shifts

Today, coordinating shift changes takes far too long and often leads to inflexible and frustrating working conditions for frontline employees. Now with Direct Messaging, employees can use group chats to coordinate last-minute shift changes, reducing confusion and ensuring that staffing is always up to date.

Crisis Management

Getting critical communications out to frontline workers is a disjointed operation, often relying on outdated channels, and rarely reaches all workers. In urgent situations, Direct Messaging allows HQ to send real-time updates, ensuring swift action and keeping all workers aligned and safe.

Top capabilities of Direct Messaging:

1. Secure Communication: By replacing unsecured apps like WhatsApp, Unily’s Direct Messaging ensures that sensitive company data remains protected.
2. Real-Time Chat: The feature supports one-on-one and group chats, making it easy to coordinate shifts, report issues, or share updates.
3. Integrated People Directory: Employees can quickly find and message their colleagues or managers through an integrated directory, streamlining communication.

Direct Messaging offers significant operational advantages for industries like retail, healthcare, and logistics, where rapid communication can directly impact business performance. In critical situations - such as a product recall or an urgent safety update - frontline workers can receive and respond to messages in real-time, ensuring that the right information gets to the right people at the right time.

The Future of Frontline Work

Unily Go and Direct Messaging represent a significant leap forward in how enterprises can connect, engage, and empower their workforces. These tools not only provide solutions to the pressing challenges of communication and engagement but also set a new standard for intuitive, secure, and scalable employee experiences.

As businesses continue to navigate the complexities of a distributed workforce, Unily is at the forefront, delivering innovative tools that help organizations stay agile, aligned, and engaged.