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Instant Messaging for Business

Stay connected wherever work happens with Unily’s integrated native Chat

Provide parity of tooling for your frontline workers and avoid security risks. Whether they're on the shop floor, driving trucks, or in remote locations, our workplace instant messaging provides a secure, real-time communication tool designed for distributed workforces. Our solution ensures everyone has access to fast, reliable communication when speed matters most.

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Testimonials

forrester
Reports

"Consider Unily for an employee base that includes mobile or frontline workers and when internal...

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The Forrester Wave™ Intranet Platforms, Q1 2022
estee-lauder-companies
Retail

"It is the first time we've had the entire intranet actually on mobile, not just a subset of it,...

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Kerry O'Donnell Executive Director, Information Technology, The Estée Lauder Companies
shell
Energy

"We find the Unily tool really good for us because of the ability to easily integrate, particularly...

read more
Jon Salt Product Line Manager - Communications, Shell

Purpose-built for distributed teams
Stay connected
Streamline work management for the frontline
A direct line from your frontline workers to HQ
Integrated people directory
Goodbye Shadow IT, hello security

Purpose-built for distributed teams

Not every employee has a corporate email, but every employee needs to stay connected. With Unily’s instant messaging, even hard-to-reach frontline workers can receive real-time updates and alerts, bridging the communication gap between desk-based and frontline teams.

Stay connected

Whether it’s a private 1:1 chat or a team discussion, Unily keeps conversations seamless and organized. Features like read receipts ensure clarity, while the rich text editor enhances the user experience. Available on both desktop and mobile, Unily delivers instant alerts via notifications, ensuring critical messages are never missed. With customizable user permissions, you control who has access, making communication secure, efficient, and tailored to your team’s needs.

Streamline work management for the frontline

Frontline employees juggle demanding tasks where every second counts. Unily’s employee app delivers a mobile-first experience that puts real-time collaboration tools directly in the hands of your deskless workforce. Our built-in instant messaging functionality makes it simple for employees to flag stock shortages, log maintenance requests, or confirm a task’s status.

Employee App

A direct line from your frontline workers to HQ

Enable essential head office to frontline communications and support where needed. Empowering teams when their questions are heard and issues swiftly resolved, while HQ gains valuable on-the-ground insights to shape future strategies which they can build into their wider analytics and AI sentiment understanding.

Integrated people directory

Keep your workforce connected with Unily’s Integrated People Directory, designed to simplify communication across distributed teams. Whether employees are desk-based or on the frontline, this feature makes it easy to find and connect with colleagues in seconds. By replacing insecure tools with a centralized, secure platform, Unily ensures that communication is fast, seamless, and safe - empowering organizations to value connection at every level.

Goodbye Shadow IT, hello security

Frontline employees often turn to tools like WhatsApp or Facebook Messenger when enterprise solutions fall short. While convenient, these unapproved tools expose organizations to significant security and compliance risks. Unily chat function replaces shadow IT with a secure, enterprise-grade alternative, empowering teams to communicate confidently within a controlled environment.

Security Certifications

Not every employee has a corporate email, but every employee needs to stay connected. With Unily’s instant messaging, even hard-to-reach frontline workers can receive real-time updates and alerts, bridging the communication gap between desk-based and frontline teams.

Whether it’s a private 1:1 chat or a team discussion, Unily keeps conversations seamless and organized. Features like read receipts ensure clarity, while the rich text editor enhances the user experience. Available on both desktop and mobile, Unily delivers instant alerts via notifications, ensuring critical messages are never missed. With customizable user permissions, you control who has access, making communication secure, efficient, and tailored to your team’s needs.

Frontline employees juggle demanding tasks where every second counts. Unily’s employee app delivers a mobile-first experience that puts real-time collaboration tools directly in the hands of your deskless workforce. Our built-in instant messaging functionality makes it simple for employees to flag stock shortages, log maintenance requests, or confirm a task’s status.

Employee App

Enable essential head office to frontline communications and support where needed. Empowering teams when their questions are heard and issues swiftly resolved, while HQ gains valuable on-the-ground insights to shape future strategies which they can build into their wider analytics and AI sentiment understanding.

Keep your workforce connected with Unily’s Integrated People Directory, designed to simplify communication across distributed teams. Whether employees are desk-based or on the frontline, this feature makes it easy to find and connect with colleagues in seconds. By replacing insecure tools with a centralized, secure platform, Unily ensures that communication is fast, seamless, and safe - empowering organizations to value connection at every level.

Frontline employees often turn to tools like WhatsApp or Facebook Messenger when enterprise solutions fall short. While convenient, these unapproved tools expose organizations to significant security and compliance risks. Unily chat function replaces shadow IT with a secure, enterprise-grade alternative, empowering teams to communicate confidently within a controlled environment.

Security Certifications

See Chat in action

Curious about how Unily Chat works? Click here for an exclusive product tour.

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Discover how Unily could transform organizational velocity at your organization.

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Explore Customer Stories

Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

See all case studies
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kerzner-hero
Hospitality
99%

adoption across Atlantis Dubai's 6,000+ staff

kerzner

“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”

Philippe Zuber
CEO at Kerzner International
Read the case study
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unily-and-estee-lauder-companies-selected-as-worlds-best-intranet-of-2022-by-nielsen-norman-group
Retail
60k+

employees working across diverse roles and locations, with brands sold in more than 150 countries

elc-white

“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
Read the case study
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image (1)
Energy
$41.6m

saved every year in time, due to a 66% increase in productivity

Group

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

Jon Salt
Product Line Manager - Communications, Shell
Read the case study
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cathay-pacific-hero
Travel & Transport
4.9m

user sessions in it's first year of launch, with 79% mobile app users.

Cathay-logo-white

“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”

Tony Reynolds
General Manager of Employee Experience at Cathay Pacific
Read the case study

Instant Messaging FAQs

We already use Microsoft Teams, why would we use Unily Chat?

Unily Chat can shine where it caters to workers who aren’t covered by a Teams license and need a quick, mobile-friendly way to communicate in real time, minus the extra features (and costs) of a full Teams environment.

For organizations spread across multiple Microsoft 365 tenants (due to M&A, decentralized structures, or regional separation), Unily Chat bypasses these tenant barriers by offering a single, unified chat solution that works across an entire workforce - no matter how many Microsoft 365 tenants an organization has. This ensures that your frontline employees from different parts of the business can easily communicate in real time, without jumping through technical hoops.
Is Unily Chat difficult to adopt for frontline teams?

We designed Unily Chat with frontline employees in mind, so it’s easy to learn, mobile-first, and seamlessly integrated into your Unily environment. This means your frontline can hit the ground running - communicating instantly, reducing downtime, and quickly seeing the value of real-time collaboration on day one.
How is instant messaging used in businesses?

Traditional instant messaging for business tools favor office-based employees, leading to engagement gaps between frontline workers and head office.

Instant messaging, also calling IMing, gives employees instant communication for work projects, team-building, crisis communication and organizational communication. 

As a new generation of workers joins the workforce, mobile experiences are set to become more important, with many frontline workers 'plugging the gap' with Shadow IT if not given a secure alternative. The next generation of digital natives prioritize flexibility and convenience, and getting ahead of these demands means having the right mobile intranet strategy with integrated instant messaging today. 
What is shadow IT – and is your company vulnerable to it?

Shadow IT tools lack compliance, risk potential data breaches, and offer your business minimal oversight.

This risk is growing, especially when it comes to frontline workers turning to consumer messaging apps like WhatsApp or iMessage (Shadow IT) for quick fixes.

We saw Shadow IT gain momentum in the news in 2024, when in November 2024, NatWest Group blocked WhatsApp, Facebook Messenger, and Skype on company devices to eliminate non-compliant communication. US banks, too, have collectively been fined over $2.8 billion for failing to retain and monitor conversations on unauthorized messaging platforms.

And it’s not just affecting financial services, data breaches from unsecured apps can affect anyone with 1 in 3 breaches involving shadow data, showing the proliferation of data is making it harder to track and safeguard (IBM).
What are 3 ways Unily Chat could add value to your business?
  1. Replace un-secure Shadow IT
    Shield your enterprise from compliance nightmares by eliminating risky messaging tools. Unily Chat integrates seamlessly with your existing Unily environment, delivering encryption and centralized governance without the hefty licensing fees of Microsoft Teams or Slack—ideal for large frontline populations.

  2. Keep frontline teams connected
    Many frontline employees don’t have email or the same parity in communication tools knowledge workers traditionally do, leaving them disconnected from HQ. Unily Chat lets them log in securely to your mobile app and immediately start one-on-one or group conversations.

  3. Boost operational efficiency
    From reporting issues to coordinating shift swaps and crisis updates, Chat gives frontline teams a direct line to HQ and each other, reducing downtime and speeding up decision-making.

Explore more resources

Discover the resources you need to create the ultimate unified digital workplace for today’s reimagined workforce.

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