Unily’s digital experience platform to connect British Airways employees across the globe

A full-scale re-build of British Airways’ existing intranet, which will transform the way the business communicates with its employees, will provide access to one single channel of digital communications and connect 44,000 employees across the globe. This comes as the UK’s biggest airline celebrates its centenary in which the airline is investing £6.7 billion for customers over five years, including new aircraft, new cabins, new catering, new lounges, WiFi, and new routes. 

Due to launch to British Airways staff this summer, ‘ONE’ is a mobile first, one-stop shop capable of managing all staff to staff communications in one user-friendly digital platform. Employees from all corners of the globe will be able to connect, engage and share ideas via social media-style ‘chats’; personalized features and news; as well as get access real-time company information such as share prices and news feeds and their own TV channel. 

Digital workplace platforms are the ‘next generation’ of intranet-based communication tools and Unily is one of the leading players in the sector. Formed in 2005, the company is one of Britain’s fastest growing independent tech businesses developing digital workplace platforms for mega global brands from the likes of McDonalds, Hershey Chocolate and L’Oréal. It currently employs 120 people across the UK, America, Australia and the Middle East. 

Over recent years Unily has seen its revenue grow sustainably, this year they are now predicted to hit revenues over £20m. Currently, approximately 60% of its revenue comes from the US which indicates Unily’s attractiveness as a product with global appeal.

Paul Jackson, UK MD Unily said, “British Airways is one of the most important players in global aviation and we are very excited to be involved with taking their internal communications forward with this digital platform designed to connect its employees wherever they are in the world. It’s exciting to see such joined up thinking coming to fruition.”

Drew McMillan, Director of Colleague Communication and Engagement at British Airways added, “British Airways is committed to a multi-billion investment programme, focused on improving the experience for our customers at every stage of their journey. By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to our valued customers.”

Unily platforms operate on a personal and individual level, where team members can host personal and professional interactions through email, video and other internet or social media interactions but the platform can also be used as a tool for group, company-wide communications. Consequently, this aids relationships between people whether they’re in the next room or the next country or continent. The platform is digitally enabled.