A more flexible, secure approach to AI

For many enterprises, the road to AI adoption is paved with both opportunity and uncertainty. Leaders face growing pressure to integrate AI into their strategies or risk falling behind. While the promise of increased efficiency and innovation is clear, the path is complex. HR leaders worry about job displacement and organizational disruption, while early AI adopters struggle with privacy concerns and ungoverned tools like public ChatGPT. For many, these challenges slow progress, creating hesitation and confusion around AI implementation.

At Unite24, we announced two new product developments that enable large-complex organizations to confidently adopt AI and create real business impact. Whether businesses are just starting out with AI or looking to scale, we ensure you have the tools to unite dispersed teams and drive organizational success.

Secure and scalable

In today’s hyper-connected world, businesses are moving faster than ever. Innovation has surged, but with it comes a critical challenge: digital fragmentation. Employees are now juggling multiple platforms and tools just to get their work done, leading to inefficiency, frustration, and burnout. Instead of streamlined workflows, many organizations are caught in a tangle of disconnected systems, hindering productivity and diminishing the overall employee experience.

As employee experience experts, we recognized a clear opportunity to address this. Enterprises need a unified platform that not only simplifies the digital experience but also engages and empowers their workforce. The complexity of managing numerous systems, combined with the growing pressure to keep employees engaged, creates an urgent need for a digital transformation that’s intuitive, secure, and scalable.

This is where Unily steps in…

Unily’s enterprise-grade approach to AI

Unveiled at Unite 24, our two game-changing products, The Insight Center and AI Reporting, are tackling the complexity head-on with a vision of the future of work.

• The Insight Center brings AI to the forefront of your digital workplace, delivering faster knowledge discovery through a fully flexible, secure intranet experience. With our Bring Your Own Agent (BYOA) and Bring Your Own Large Language Model (LLM) approach, you’re free to integrate the AI tools that best fit your business, offering a streamlined, seamless user experience where traditional search and conversational agents converge.
• AI Reporting gives leaders real-time insight into employee sentiment and performance, empowering them to make data-driven decisions that boost engagement and reduce churn. By turning underutilized data into actionable insights, this tool helps organizations stay ahead of employee needs while ensuring operational efficiency.

Together, these products offer a unified platform designed to cut through digital complexity, improve employee engagement, and drive operational excellence - giving enterprises the tools they need to adapt and thrive in today’s fast-paced landscape.

The Insight Center: An AI-infused intranet for faster knowledge access, with full flexibility

With the Insight Center, Unily takes a Bring Your Own Agent (BYOA) and Bring Your Own Large Language Model (BYOLLM) approach, allowing enterprises to securely integrate their preferred AI tools into a single, seamless pane of glass. Whether you’re accessing information through traditional search or leveraging Natural Language Processing (NLP) for conversational interaction, the Insight Center gives users access to knowledge faster.

Unlike our competitors who lock businesses into a default assistant, Unily provides the flexibility to select best-in-class AI tools for a seamless user experience.

As part of this strategy, we’re excited to announce our partnership with Workgrid, a leading digital assistant that brings intuitive automation and workflow management to the forefront. With over 50 out-of-the-box integrations, including ServiceNow, Jira, Mircrosoft, and Confluence, Workgrid simplifies issue resolution and knowledge discovery across even the most complex systems. For customers choosing Workgrid as their AI agent, Unily is the only intranet offering direct integration to manage tasks from within the platform.

By combining Unily’s Insight Center with best-in-class digital assistants, we ensure your enterprise is equipped to unlock AI’s full potential - on your own terms, with the flexibility to chart your own path. It’s an AI intranet for faster knowledge access, with full control and flexibility built in.

Unlocking real-time employee sentiment with AI reporting

Understanding employee needs and emotions has always been a challenge for HR and internal communications teams. A 2023 McKinsey study revealed that while 70% of companies collect employee data, only 14% effectively use predictive analytics to enhance the employee experience.

The value of better employee understanding is clear, but how do businesses achieve it?

With Unily AI Reporting, organizations can turn underutilized employee data into actionable insights. This enables HR and communicators to optimize content performance, elevate strategic initiatives, and stay ahead of employee needs with real-time insights. Our AI-powered dashboards provide business users and data professionals with easy-to-interpret yet sophisticated tools that help even the largest enterprises understand their workforce at scale.

Our considered approach to AI focuses on building where we add maximum value or integrate best-in-class tools, all while embracing governed AI. This uniquely positions Unily to help large enterprises make sense of vast amounts of employee data, transforming it into clear, actionable insights.

The future of work

We’ve reimagined a workplace where every interaction is intuitive, every process is streamlined, and every piece of content is tailored to individual needs.

Take HR leaders, for example. In the past, they were flying blind when it came to employee engagement. Disconnected surveys, lagging eNPS data, and exit interviews often gave too little insight, too late. But today, with real-time sentiment analysis at their fingertips, HR leaders no longer have to wait. They can track the emotional pulse of their workforce instantly, using live data to pinpoint concerns and take action when it matters most—before engagement levels dip and churn becomes a problem.

And it’s not just HR. Employees across departments used to spend frustrating amounts of time searching for critical information. Disconnected systems, irrelevant search results, and outdated platforms made finding the right data a challenge. Now, with The Insight Center, that frustration is gone. AI-driven search capabilities and conversational assistants unify the process, delivering accurate and relevant information in seconds. Whether it’s through natural language processing or a traditional search query, employees can now access what they need quickly and efficiently, boosting productivity and enabling smarter decision-making.

On the IT front, things have changed, too. Once overwhelmed by an avalanche of service requests and incidents, IT teams were bogged down by manual processes and scattered systems. Today, with Unily’s Insight Center and our integration with Workgrid, incident detection and resolution are automated. AI-driven recommendations now guide teams through every step, reducing delays, improving accuracy, and allowing IT teams to focus on high-impact tasks, while the day-to-day issues are handled swiftly and seamlessly.

Content creators have also felt the shift. In the past, they were left guessing at the real impact of their work, relying on surface-level metrics like clicks and comments to gauge effectiveness. Today, AI-powered sentiment analysis offers deeper insights into how audiences feel about their content. Instead of just counting views, creators can see the emotional resonance their work creates, allowing them to craft more engaging, impactful stories that connect on a deeper level.

Meanwhile, HR leaders are setting more strategic goals than ever before. Instead of relying on outdated surveys or lagging indicators to assess engagement, they can now track sentiment trends over time. This empowers them to launch targeted, data-driven initiatives and demonstrate real progress to stakeholders, all while ensuring that engagement and performance are continuously improving across the board.