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Why frontline friction is slowing down business (and how to fix it!)

If you're responsible for employee engagement, operations, or internal communications, there's a growing blind spot you can’t afford to ignore...

We're revealing NEW research on May 15 on the economic cost of a poor frontline experience, in collaboration with Gallagher and the leading digital signage software Screencloud. 

frontline_webinar

In today’s volatile climate, every decision (and every delay) counts; Stay one step ahead...

Be the first to access exclusive research from Unily, Gallagher, and digital signage leader ScreenCloud - designed to help you elevate the conversation around frontline investment.

In this session, we'll unveil findings on the true economic cost of a poor frontline experience. Based on real feedback from employees across industries, we’ll reveal how frontline friction is slowing down business and disrupting the customer experience.

From lost productivity to lost talent, compliance risk to cultural drift, the data will show how outdated communication strategies and underinvested digital tools are silently draining enterprise velocity. We'll also arm you with the tools to make an impact for those working closest to your customers every day. 

Backed by real data:

We surveyed enterprise frontline workers across industries, and here's just a few of the things they said:

  • 27% receive conflicting communications from HQ vs. on-site (unsurprising given 32% of workers rely on word of mouth to get updates in 2025!) 
  • It takes an average of 4.5 days for critical comms to reach the frontline
  • 1 in 3 have shared sensitive company data via unofficial channels

Register now to get exclusive early access to the research report, delivered straight to your inbox before anyone else.

Why you should attend

  • Spot the hidden gaps that could be costing you in your frontline employee experience strategy
  • Learn what your people are really using to get work done and the security risks you can't afford to ignore
  • See how top enterprises are streamlining systems to create a connected digital workplace and a better customer experience

Save your spot now

This webinar is a must-attend if you're interested in what enterprise frontline workers really think about their employee experience - and what the economic impact of a poor one is. Whether you're leading Internal Comms, Digital Workplace, HR, or IT, this session will equip you with the numbers and knowledge to elevate the frontline experience and drive impact across your business.

Build a compelling business case to extend your digital workplace to the frontline or improve your current strategy! 

Meet the speakers:

Shabri Lakhani — Chief Revenue Officer at ScreenCloud

Shabri Lakhani is the Chief Revenue Officer at ScreenCloud, an industry-leading digital signage platform trusted by over 10,000 companies globally to transform workplace communications. With over 15 years of experience developing and implementing...

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Sharn Kleiss — Strategy Partner: Employee Experience & Insights at Gallagher’s Communication Consulting Practice

Sharn’s expertise is focused on the interplay between internal communication and employee experience. This comes to life in Gallagher’s annual State of the Sector report, which Sharn currently leads. Sharn brings lateral thinking, strategic nous,...

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Amelia Hennigan — Internal Communication Specialist at Smurfit Westrock

Amelia is responsible for creating multilingual, multi-channel content that informs and engages all employees across Smurfit Westrock, a global leader in sustainable paper and packaging solutions. With over 100,000 employees in 40 countries, Amelia...

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Kaz Hassan — Principal Community & Partner Insights at Unily

Having spent 10 years immersed in the employee experience space, Kaz has a reputation for being a thought leader with a cutting-edge stance on the latest industry trends and predictions. His experience rolling out more than 20 intranets to over...

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Sign up for the webinar

And get exclusive early access to our new research report.

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