Last updated: 8th December, 2023
Unily uses the third party companies below (each, a “sub-processor”) to process personal data (i) on behalf of Unily customers; (ii) in accordance with customer instructions as communicated by Unily; and (iii) in strict accordance with the terms of a written contract between Unily and the sub-processor.
Unily imposes obligations on its sub-processors to implement appropriate technical and organisational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. This includes entering into a Data Processing Agreement (together with Standard Contractual Clauses, where applicable) with all of Unily’s sub-processors and ensuring supplementary measures are in place, where applicable.
Unily maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting [email protected]. Unily customers may subscribe to notifications of sub-processor changes to receive updates.
Personal data processed: Our customers ultimately decide what personal data is shared. On a general basis see here as an example.
Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer’s agreement with Unily.
Any terms used on this page shall have the meaning set out in the agreement between Unily and the customer.
| Sub-processor company name | Company number | Address | Description of processing | Processing location(s) | Transfer mechanism (where applicable) |
|---|---|---|---|---|---|
|
Microsoft Ireland Operations Limited |
IE256796 |
One Microsoft Place, |
Hosting Services |
Ireland (EU)* |
N/A |
| Twilio Inc (SendGrid) | 4518652 | 101 Spear St, San Francisco, California, 94105, USA |
Email service provider. Email Simple Mail Transfer Protocol (“SMTP”) Services. Twilio is a Communications Platform offered as a Contact Center as a Service (“CCaaS”). |
USA |
Standard Contractual Clauses (Link) |
|
ServiceNow UK Limited |
06299383 |
1 Bridge Street, Staines-upon-Thames, TW18 4TW, UK |
Information Technology Service Management (“ITSM”) tool to support our Service Management practices. To create, track, communicate, manage and audit records. |
UK |
N/A |
|
Cleverbit Software |
C80200 |
Level 3, 35 Mdina Road, Attard, Malta |
Unily customer infrastructure and engineering support services. |
Malta, EU |
N/A |
|
Planhat AB |
556991-6421 |
c/o WeWork, Regeringsgatan 29, 111 53 Stockholm, Sweden |
Customer success solution for the management of customer communications, and health and adoption post product purchase. |
Netherlands (EU) |
N/A |
|
Datadog, Inc. |
4832851 |
620 8th Ave., 45th Fl., New York, NY 10018 USA |
IIS Log management. IIS logs are used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. |
US |
Standard Contractual Clauses |
|
Bitmovin GmbH |
FN 398995 h |
Schleppeplatz 7, 9020 Klagenfurt, Austria |
Replacement video encoding solution for Unily customers due to the retirement of Microsoft’s Azure Media Services. |
Austria, EU |
N/A |
*Country specific hosting location will be as specified in the applicable license agreement.
| Sub-processor company name | Company number | Address | Description of processing | Processing location(s) | Transfer mechanism (where applicable) |
|---|---|---|---|---|---|
|
Unily Group Limited |
8804209 |
First Floor, The Granary, Abbey Mill Business Park, Lower Eashing, Godalming, Surrey, GU7 2QW, UK |
If Unily Group Limited is not the Unily party to the agreement, then Unily Group Limited is acting as a sub-processor for that Unily party. (For example, if you are contracting with Unily Inc. then Unily Group Limited is acting as a sub-processor for the provision of the services). |
UK |
N/A |
|
Unily Limited |
05654147 |
First Floor, The Granary, Abbey Mill Business Park, Lower Eashing, Godalming, Surrey, GU7 2QW, UK |
If Unily Limited is not the Unily party to the agreement, then Unily Limited is acting as a sub-processor for that Unily party. |
UK |
N/A |
|
Unily Inc. |
5265147 |
31 Bond Street, New York, NY, 10012, USA |
If Unily Inc. is not the Unily party to the agreement, then Unily Inc. is acting as a sub-processor for that Unily party. |
US |
Intra-Group Data Transfer Agreement Incorporating Standard Contractual Clauses |
| Unily Australia Pty Ltd | 37 612 496 465 |
Suite 2, Level 1, 9-11 Grosvenor Street, Neutral Bay NSW 2089, Australia |
Out-of-hours infrastructure and engineering support services for Unily US and UK customers. Applicable to Premium Support customers only. |
Australia |
Intra-Group Data Transfer Agreement Incorporating Standard Contractual Clauses |
Receive notifications for Unily sub-processor changes.
