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Unily Support Service Policies

Unily Support Service Policies

Unily Support Service Policies are an integral part of the subscription for Unily services and are determined by the support level chosen by customers. The relevant policy forms part of the Master Subscription Agreement between Unily and the Customer, providing additional terms and conditions regarding Unily’s maintenance and support services for the Unily platform. To download the support policy that aligns with your subscription, please click on the appropriate link below:

Standard Support Services Policy:

APAC Standard Support Service Policy [Download PDF]
These terms were last updated March 2025

EMEA Standard Support Service Policy [Download PDF]
These terms were last updated February 2025

NAM Standard Support Service Policy [Download PDF]
These terms were last updated February 2025

Premium Support Services Policy [Download PDF]
These terms were last updated March 2025