Why Unily ranks first for Work Management in Gartner® Critical Capabilities
Unily ranks first for Work Management and all other Gartner Critical Capabilities use cases. Here’s why we think we've outperformed all competitors for Work Management
What is the Gartner® Critical Capabilities report?
The Critical Capabilities report is an accompaniment to the 2024 Gartner® Magic Quadrant for Intranet Packaged Solutions, in which Unily is named a Leader and is unsurpassed for Completeness of Vision. The Magic Quadrant™ provides a clear graphical overview alongside a concise write-up of each vendor’s performance across two criteria: Completeness of Vision and Ability to Execute. As an essential companion to the Gartner Magic Quadrant, the Critical Capabilities methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.
Unily ranks first in all Use Cases in the 2024 Gartner® Critical Capabilities™ for Intranet Packaged Solutions.
Discover why Unily ranks first for Work Management: An interactive Product Tour
This year, we're taking a bold step to show you exactly why we think we outperformed all competitors across every use case. We've created a self-paced, interactive product tour that lets you explore the features and capabilities that earned us the top spot.
Recognition that translates to real-world value: Work Management
Gartner examined how well each solution meets the needs of six different use cases. Each vendor's product is evaluated across these critical capabilities, with a rating scale of 1.0 to 5.0 (where 1 is poor and 5 is outstanding). The product scores are then calculated by multiplying the ratings by the respective weightings for each use case. This methodology helps quantify how well each product meets the needs of different scenarios.
Gartner describes the Work Management use case as a way to “Enable organizations to manage tasks, track work progress, and coordinate workflows across teams to ensure timely execution of business processes.” Effective work management tools help organizations improve productivity by organizing and coordinating tasks, automating processes, and providing visibility into workflows. By streamlining work across teams, these solutions ensure that tasks are completed on time and resources are allocated efficiently, ultimately enhancing team collaboration and driving business outcomes.
The weighting system in this research highlights the critical importance of Work and Task Management (20%). This is the most highly weighted capability, underscoring the need for automation to reduce manual work, minimize errors, and increase operational efficiency. Vendors that excel in this area can significantly improve the speed and accuracy of task execution, ensuring that work progresses smoothly from initiation to completion.
Additionally, Collaboration (10%) and Multiexperience Support (10%) are both essential for seamless team interaction and coordination. These tools enable real-time communication, document sharing, and collaborative task tracking, ensuring that teams can work together efficiently even when dispersed.
The growing emphasis on AI (10%) indicates the shift towards modern work management solutions reducing the need for employees to toggle between multiple platforms and systems, anticipating the needs of employees which ultimately enhances productivity.
Unily in action
Unily helps you take control of work management by automating repetitive tasks, streamlining collaboration, and keeping everything in one place. With AI-powered workflows, seamless integrations, and a mobile-friendly experience, you and your teams can stay organized, make faster decisions, and focus on the work that matters - wherever you are.
As the most heavily weighted capability in Gartner’s evaluation, Work and Task Management is fundamental to driving operational excellence. Unily’s native Employee Journeys provide structured, automated workflows that guide employees through repeatable key moments - whether it's onboarding, upskilling, or compliance - ensuring critical processes are efficient, consistent, and scalable.
We believe that collaboration is at the heart of effective work management. Unily fosters real-time, cross-functional teamwork with secure extranets, project sites, and document hubs, creating a single source of truth for teams. Integrated social tools, @mentions, and threaded discussions encourage engagement, while built-in recognition features like Kudos drive motivation and visibility. Whether employees are working remotely, across regions, or alongside external partners, Unily ensures seamless, structured collaboration with targeted workspaces and role-based access controls.
While Unily’s fully branded mobile app ensures frontline and desk-based employees have equal access to workflows, shift schedules, and approvals - wherever they are. Feature parity across mobile and desktop means employees can manage tasks, access dashboards, and receive real-time notifications with a consistent, frictionless experience across devices.
Unily’s AI-powered capabilities and ‘bring your own digital agent’ strategy anticipate user needs, eliminating inefficiencies in daily workflows. Whether using Workgrid or another AI assistant, Unily serves as the intelligent gateway for integrating seamlessly with platforms like Workday, SAP, ServiceNow, and Microsoft 365. Employees can surface insights, submit approvals, and resolve issues without unnecessary app-switching, streamlining the way work gets done.
Finally, with a best-in-class extensibility framework, Unily unifies enterprise work management tools into a single, orchestrated hub. Whether integrating project management solutions like Monday.com, document repositories like SharePoint, or ticketing systems like Jira, Unily enables organizations to simplify complexity, unify workflows, and accelerate execution - creating a more agile, productive digital workplace.
Case study: Baker Hughes
Baker Hughes is an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 80 countries, their innovative technologies and services are taking energy forward -making it safer, cleaner, and more efficient for people and the planet.
With a workforce that includes 34% field-based employees with limited or no access to desktop devices, Baker Hughes needed an intelligent, integrated platform to unify communications, productivity, and collaboration across a highly distributed workforce. Baker Hughes engaged with Unily looking to overcome two siloed legacy intranets that were creating barriers to productivity, collaboration, and knowledge-sharing.
Since launching MyBakerHughes, the platform has delivered game-changing improvements in employee engagement and productivity:
- 10x increase in average visits compared to legacy intranets
- Recognized as one of the world’s best intranets by the Nielsen Norman Group
- A single, unified platform replacing two disconnected systems
Baker Hughes: Uniting a global enterprise with a world-class employee experience platform
With Unily’s intelligent Work Management capabilities, Baker Hughes has streamlined workflows, connected employees across regions, and created a seamless, unified experience that enables teams to work smarter, not harder. Through carefully applied targeting and personalization features, Baker Hughes has created a global platform with a local feel. Employees can tailor their experience to suit their role, interests and location, and still come together around shared global stories that make them feel part of something bigger.
Through integrations, the platform simplifies access to thousands of business critical tools, from productivity and collaboration applications such as the Microsoft suite to HR and payroll systems. With the addition of Unily’s powerful global search experience, Baker Hughes’ employees can now easily find information previously siloed in disparate applications through simple keyword searches.
MyBakerHughes also leverages a Workday integration to populate employee profiles. From the People Directory, employees can search for colleagues across the business by name, location, skills or function. In this way, MyBakerHughes is helping colleagues from around the business to connect and learn from each other, no matter where they work.
"With Unily, we can link people together so that they can work on the same projects. Two people might be thinking of developing the same solution for two different customers in two different regions and, through the power of Unily, we can bring those people together and they might bring together a solution that works for a lot more customers than just the two originals"
