Unily placed highest across all Use Cases in 2024 Gartner® Critical Capabilities for Intranets

Critical Capabilities research complements a Gartner Magic Quadrant by allowing deeper insight into the providers’ product or service offerings by identifying which ones best fit various use cases.

Critical Capabilities and use cases evaluated

The Gartner Critical Capabilities report assessed vendors against six key use cases that are essential for delivering a modern intranet experience:

According to the report:

“Unily scores well across all use cases in this research. In particular, its content management and search capabilities enable large organizations to build substantial and navigable knowledge bases. Unily also provides unique content types, such as FAQs, ideas and surveys, which can form the basis of small yet numerous applications, all using consistent experiences.

Unily’s review management capabilities are essential for content governance. Strong templating capabilities for elements such as stories, pages and sites, along with video and image management features, provide a solid foundation for experiences delivered throughout the product.

Indeed, Unily scored well in collaboration and community use cases by leveraging these foundational elements.

Additionally, Unily can granularly secure content and sites to enable flexible intranet configurations, such as segmenting into multiple subintranets as well as support for extranet scenarios.”

Unily scored highest for the Employee Communications and Engagement use case

Gartner describes this use case as a way to “Provide interaction to and between employees to shape culture, build community, attract and retain talent, and foster productivity.”

Our key capabilities:

• Targeted experiences: Uniquely, profile data can be synchronized from any HR system or identity provider, reating a strong foundation for personalization
• Shape culture and build community: Social is woven across the platform and not isolated in community pages
• Personalized content: Netflix-like recommendations intelligently optimize the user experience suggesting relevant content to employees
• Broadcast Center: A centralized comms delivery platform for multi-channel campaigns and notifications

Unily scored highest for the Employee Services use case

Gartner describes the Employee Services use case as a way to “serve and satisfy employees, and make them aware of policies and procedures, through business and IT service and self-service. Reduce employee support costs while improving efficiency.”

Our key capabilities:

• Serve and satisfy employees: From our Feature Store, you can easily deploy widgets, pages and sites to show off key information and policies with policy centers, FAQ portals, and more!
• Integration framework: Our Out-Of-The-Box integrations with ServiceNow, Workday and Concur integrations drive efficiency, and our agnostic approach to agents and extensibility framework streamline IT and business processes
• Mandatory reading: Ensure critical information isn’t missed - great for highly regulated industries

Unily scored highest for the Application Portals use case

Application Portals are described by Gartner as the ability to “provide employees with easy and unified, personalized and orchestrated access to business systems and processes”.

Our key capabilities:

• Targeted apps: Using our unique audience builder, create personalized experiences with access to apps and tools
• Orchestrated access: We make it easy for your teams to access business systems and processes in a unified platform with our rich integration framework to extend the capabilities of your intranet
• Leading developer tools for extensibility: Unily Federated Modules are unique in allowing customer developers to build, test, and publish their own code within Unily. No other vendor provides this functionality

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Unily scored highest for the Knowledge Services Use Case

For this use case, Gartner scored IPS vendors for their ability to “allow employees to find expertise and applicable content through improved expertise identification, knowledge capture, access and transfer”.

Our key capabilities:

• Powerful search capabilities: Streamline access to knowledge by combining all knowledge sources; integrate unlimited data from the intranet and third-party applications, including Microsoft and Google suites as well as CRM systems such as Salesforce or platforms like ServiceNow or Box
• Targeted search: Search results can be targeted to specific audiences, respecting security permissions so that employees only see what they have access to
• Intelligent content review lifecycle: Supporting a single source of truth with automated trigger reminders
  “Unily’s review management capabilities are essential for content governance” – Gartner, Critical Capabilities for Intranet Packaged Solutions 2024
• BYO AI assistants: Unlike other vendors, Unily doesn’t lock you into using one agent or digital assistant. Our agnostic approach means enterprises can bring their own best-in-class AI into our unified platform

Unily scored highest for the Work Management Use Case

Gartner deems this use case as the ability to “provide employees with task-driven hubs and dashboards to guide their work activity and inform their decisions”.

Our key capabilities:

• Native Employee Journeys: Design and automate structured workflows for every stage of the employee lifecycle
• Secure extranets: Advanced security groups and permission settings, enabling seamless interaction with external partners via extranets and project sites
• AI-assisted work and task management: Integrate business systems into unified task-driven hubs to reduce context switching
• Analytics and benchmarking: To support adoption, uniquely, Unily is offers anonymous benchmarking of performance against similar enterprises

Unily scored highest for the Frontline Worker Support use case

Gartner describes Frontline Worker Support as a way to “Provide intranet communications and services to service workers, who primarily spend their time performing client-facing activities, or task workers, who primarily spend their time performing operational activities in the field, in warehouses, plant floors, or other “deskless” environments”.

Our key capabilities:

• Fully branded app: Have your brand front and center with a branded native employee app on IOS and Android
• Mobile like-for-like parity: Provide a consumer-grade experience with the same level of intranet sophistication found across desktop
• Integration framework: Seamlessly connect frontline worker specific applications for shift management and keeping on top of tasks
• Culture on the go: Frontline workers are prioritized with features like AI Summarization, offline reading, kudos, innovation hubs and communities to make it easy to engage “deskless” workers
• Digital signage: Extend communications to physical locations through partnerships with ScreenCloud

Discover what partnering with a Leader in Intranet Packaged Solutions means for your business

Reach out for a personalized demo, or take a self-guided tour of our product to see Unily in action.

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Gartner, Critical Capabilities for Intranet Packaged Solutions, Mike Gotta, Priyanka Singh, Gavin Tay, Larry Cannell, 16 December 2024

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These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Unily.