Employee Experience Platform (EXP)

Gartner defines A digital experience platform (DXP) as "an integrated set of technologies designed to enable the composition, management, delivery and optimization of contextualized digital experiences across multiexperience customer journeys."

In layman's terms a DXP is the overarching term for a digital platform that can cater to consumers (B2C), businesses (B2B) or employees (B2E).

Whilst often used interchangeably, the main difference between an employee experience platform (EXP) and a digital experience platform (DXP), is that a DXP can refer to customer-facing (B2C) technology rather than just employees and partners.

An EXP is the evolution of traditional intranet software or extranet. A modern EXP provides more than just a central hub of information, it's a full digital workplace including social channels, rewards & recognition, employee journey campaigns, and so much more. 

Cultivating an engaging digital employee experience can boost engagement levels. Higher engagement among your employees leads to a feeling of community, which further enhances company culture and morale. In turn, this leads to higher levels of productivity. As a result, enterprises can increase retention rates because their employees feel valued and genuinely want to show up to work.

Technology can be used to improve employee experience in several ways with many employees expecting companies to provide them with the technology they need to streamline their workflows. Many also appreciate a level of cross-functional collaboration that only certain technologies can provide.

For example, an employee experience platform like Unily can integrate multiple separate systems into one intuitive user experience, eliminating the need for platform switching. It also gives employers the tools to launch pulse surveys that measure employee sentiment.

An employee experience platform may measure the ROI of employee engagement. Essentially, it is a measurement of the yield of an investment against its initial cost and can be calculated using tools like an intranet ROI calculator.

An employee experience platform’s ROI can be measured using several metrics like absenteeism, retention rates, reduction in onboarding time, and meeting time reduction to name a few.

Digital employee experience (DEX) is a key component of modern employee experience. It refers to how a businesses staff experience their digital workplace. In the world of hybrid and remote working, a good DEX is crucial to employee satisfaction, performance, and retention. Many factors can impact a businesses DEX such as; accessibility across geolocations and devices, platform security, platform speed & suitability, and so much more.

Unily understands that a modern digital employee experience platform needs to provide exceptional DEX, that's why our award-winning platforms are always growing and improving. 

Digital workplace experience refers to a workplace environment supported by the addition of technology. It represents every interaction employees have with the company's technology.

The term incorporates the technologies used to improve productivity, their ease of use and accessibility, and how they benefit the employee. This benefit could be in the form of increased engagement levels, retention rates, or employee well-being.