Kerzner International: Empowering a global, frontline workforce to deliver a world-class guest experience
Kerzner International, a leading developer and operator of luxury resorts and private homes, harnesses the power of Unily to enable an extensive frontline workforce to deliver Amazing Experiences and Everlasting Memories™ for guests across the globe. Dive deep into the innovative ways this iconic organization connects colleagues with its vision and each other.
Discover what drives the employee app-fueled culture at Kerzner
Kerzner International has been redefining the luxury hospitality industry for over 30 years. Renowned for its iconic brands and breathtaking destinations, Kerzner is an organization that prides itself on delivering Amazing Experiences and Everlasting Memories™ to guests and colleagues.
Recognizing that behind every happy guest is a happy colleague, Kerzner partnered with Unily to transform the way it engages and enables its people, including its significant frontline workforce. With Unily’s award-winning employee app, Kerzner is revolutionizing employee experience for 15,000+ colleagues across the globe. Wider knowledge management has also been transformed through the use of a powerful global search capability that crawls every repository, including third-party platforms like SharePoint, to surface information in one place.
Kerzner’s vision of a single, mobile-first destination to unite its global workforce and colleagues working across four iconic brands has been brought to life through iKonnect. For the first time, colleagues without a company email address can engage with company communications, knowledge, communities, and services, no matter where work takes them.
4 iconic brands
19 resorts
15,000+ colleagues
135 nationalities
70% frontline workers
Download the full case study to discover how Kerzner is...
- Driving exceptional guest experiences through digital employee experience transformation.
- Unifying four unique brands while preserving resort-specific culture and values.
- Transforming knowledge management with a reactive, searchable knowledge portal.
- Driving internal mobility and reducing churn with an innovative vacancy hub.
- Demonstrating a provable link between app adoption and employee engagement scores.
"The last few years have been a record-breaking success for Kerzner International, with multiple iconic hotel openings, exceptional guest feedback, and incredible global recognition. We are continuously innovating to meet and exceed not only our guest expectations, but also our colleague expectations. It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily."
"What we love about working with Unily is that there are always upgrades and new functionalities being developed. That really helps us stay on top of our game and make sure that we're delivering communications in a way that is cutting-edge."
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