ServiceNow is the workflow management tool trusted by enterprises around the world to connect people, functions, and systems and modernize operations. Unily and ServiceNow integrate to deliver a seamless single pane of glass intranet experience that empowers employees to find and access the information they need when they need it. Integrated widgets and knowledge bases save users time by optimizing paths to tools and information and bring all your enterprise’s knowledge into one place.
ServiceNow workflows help to create modern, efficient IT service experiences, allowing enterprises to manage incidents and prevent issues to save up to 66% in effort per incident for IT departments. Pulling this information through into your Unily platform helps take these productivity gains even further by making it quicker and easier for employees to access ServiceNow tickets and knowledge. Unily’s ServiceNow integration includes plug-and-play installation of the My Incidents Rollup widget, which pulls users’ open tickets directly into the intranet, making it the perfect addition to an IT helpdesk site. Users can even search across tickets for their own all from within the My Incidents Rollup widget.
Unily’s deep integrations with ServiceNow allow users to surface resources from your knowledge base within the Unily environment, saving time by eliminating the need to switch systems. Unily’s global search and unified search center pull data stored across all integrated third-party systems directly from your intranet, so information from ServiceNow is made easily accessible. Unily’s ServiceNow Knowledge Search finds information no matter where it lives, bringing all enterprise knowledge into one searchable location.
"It is the first time we've had the entire intranet actually on mobile, not just a subset of it, and it's well organized so you don't get lost and you can actually find what you need. I've worked on intranets off and on for a long time and I've never seen a mobile experience this strong before."
"People want short, quick, real-time communications. That didn't exist before, today it's instant."
"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."
"Unily’s implementation team has been top-notch and their customer service has been very responsive. Employees love the look and feel of our new intranet."
"Unily fit our vision and met our strict security protocols on the backend. We’re very excited to be working with Unily to design an intranet that will enable our employees to feel more connected."
"As our colleagues are used to using Facebook, Twitter, and so on - to have the same great user experience with an internal tool is a gift for them."
"We wanted an enhanced intranet platform at Baker Hughes, which would improve our ability to communicate with our employees in real-time and in new ways. We have engaged Unily to help our employees navigate through change and drive results globally."
"The last 12 months have been a record-breaking success for our organization, and it is no coincidence that the growth we are seeing as a business is happening in parallel with our industry-leading engagement program."
"Before Unily, our digital workplace was essentially useless. No one went there for anything, and it was not used as a communication channel at all. Because of this, we had no way to get content out to employees who needed it, and it took employees 50% longer to find the information they needed to get their job done – if they could find it at all. This led to people going to ‘who they knew’ rather than getting the official information from the intranet."
"Unily has great search capabilities, contemporary design, is viewable on any device and soon will allow us to reach employees in our distribution centers, labs, and transport networks for the first time. It’s a real game changer for us."
"The Unily platform allows our employees to access relevant content more quickly, choose how and when they stay informed and take advantage of opportunities to collaborate more effectively with colleagues."
"Unily enables colleagues to stay up to date, share knowledge and collaborate, and ultimately helps us work smarter as we seek to continue to innovate and grow as a business."
"Working closely with Unily, we were able to design and implement an intranet solution that has improved usability, accessibility and navigation for our employees across the country. This has been especially important since the outset of the COVID-19 pandemic."
"Our intranet has a high degree of engagement and readership - we're really seeing our community come alive."
"Our ambition was to design a system that would significantly reduce the time our clinical teams spend locating the apps and information they need at their fingertips. The Unily system surpassed these requirements and has transformed the digital workplace experience for our staff."
"Being well informed, collaborating, communicating with colleagues and effective search tools – these are central to our new intranet. "
A good intranet never stands still. With Unily, your subscription comes complete with a holistic success program that’s been tried and tested by the world’s leading enterprises. From Onboarding, to Customer Success and Support, right the way through to our community portal, Universe – you’re never alone when it comes to bringing your vision to life.
Unily doesn’t just unlock the power of ServiceNow; it helps you unite all your apps and tools into one seamless digital experience. Search across your businesses tools & apps, surface documents and pages, and pull-in sites to create a curated experience that cuts through the chaos.
You can’t improve what you can’t measure. Discover the power of rich platform analytics to transform your understanding of what employees need to stay engaged with your ServiceNow intranet platform. Benchmark your performance against other organizations of similar size, industry, or location.
Discover what's really important when choosing the intranet software that will support you for the next few years to come.
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