Growth puts pressure on communication.
As organizations scale into the thousands of employees, things start to break. Information scatters, alignment slips, and productivity stalls.
The most high-performing companies treat communication as critical infrastructure, but that doesn't have to be as complicated as it might sound. Join us in conversation with First Tech Federal Credit Union to learn how to master internal communications as your organization scales.
In this session, you'll learn how to turn your intranet into a single source of truth, connecting communication, knowledge, and tools without adding more complexity.
Corporate comms leaders at First Tech Federal Credit Union will share how they've put this into practice by restructuring communication, democratizing knowledge, and maintaining alignment as they scale.
The First Tech Story: Unifying Employee Comms Through M&A
Following a merger with Digital Federal Credit Union – the largest credit union merger in U.S. history – First Tech needed to connect and align more than 3,000 employees across four time zones while maintaining a seamless member experience. In partnership with Unily, they launched their new employee experience platform, creating a single source of truth for communications and knowledge. By unifying employees across branches, operations, and support functions, First Tech created a digital workplace that supported alignment and clarity through a period of unprecedented change – driving 100% adoption and a 260% social engagement uplift since launch.
What you'll learn:
- Why communication breaks at scale and how to fix it
- How to create a single source of truth employees will trust
- What works in practice (featuring real-world insights from First Tech Federal Credit Union)
- How to reduce noise by connecting tools, content, and AI
Who should attend
Internal Communications, Employee Experience, and Digital Workplace leaders in organizations of 1,000+ employees who are:
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Scaling quickly and feeling the strain
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Managing too many tools, channels, and competing priorities
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Looking for an effective way to keep teams aligned
Meet the speakers:
Tess Jennings — Senior Director of Corporate Communications at First Tech Federal Credit Union
Tess leads enterprise-wide internal communications, executive messaging, and employee experience initiatives, with a strong focus on change management and trust-building during moments of transformation. Tess is known for translating complex business priorities into clear, empathetic narratives that engage employees and reinforce a people‑first culture.
Lindsay Steen — Senior Program Manager at First Tech Federal Credit Union
Lindsay leads system administration and digital workplace initiatives that help employees work efficiently and confidently. She focuses on delivering intuitive, up‑to‑date tools, maintaining modern and reliable platforms, and translating organizational needs into clear, people‑centered solutions that support growth and change.
Charlie Kennedy — Senior Product Marketing Manager at Unily
Charlie has spent 8 years helping large enterprises to improve both customer and employee experiences. As Product Marketing Manager at Unily, Charlie plays an instrumental role in keeping Unily's capabilities and product vision aligned to the needs… and aspirations of employee experience leaders. Charlie covers Unily's Frameworks & Extensibility, and EX Insights product pillars and is a critical contributor to thought leadership content and a regular speaker at industry events.
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