What you'll learn:
- The difference between data and insights and how to interpret both effectively.
- Trends and metrics shaping the future of internal communications.
- The impact of leadership decisions on channel changes versus employee feedback.
- Why strategic internal communicators report higher well-being and performance.
- The role of storytelling and qualitative research in complementing quantitative data.
- Practical tips on using benchmarks, dashboards, and external data to guide communication strategies.
Meet the speakers:
Sharn Kleiss, Employee Experience Strategy Lead, Gallagher
Sharn’s expertise is focused on the interplay between internal communication and employee experience and this comes to life in Gallagher’s annual State of the Sector report, which Sharn currently leads. Sharn brings lateral thinking, strategic nous, and a pragmatic approach to communication challenges, as well as a strong awareness of the cultural zeitgeist around the world of work. Working in the employee engagement and experience industry for a decade, Sharn has worked with clients across a variety of industries, countries, and sizes, with recent clients including Walmart, Ikea, BMO, and UBS.
Chris Andrew, Communication Consulting Lead, Gallagher
Chris was working in employee engagement before it was even a thing. He has a passion for brand, driving behavioral change, and using effective communication to help influence the future of work. He has provided guidance across the employee lifecycle to senior leaders for a range of organizations.