Unite 24 | Five common intranet mistakes (and how to avoid them)
Suzie Robinson from ClearBox Consulting provides a deep dive into the top mistakes organizations make with intranets and offers practical strategies to ensure success. From understanding employee needs to building trust through effective governance and search functionality, this session is packed with actionable advice for creating a thriving digital workplace. Learn how to move beyond seeing your intranet as a mere project and instead integrate it as a vital tool in your broader organizational strategy.
What You'll Learn:
- The importance of understanding employee personas to build user-centric intranet experiences.
- Why viewing your intranet as an evolving service—not a one-off project—is key to long-term success.
- Best practices for governance and search optimization to enhance reliability and user trust.
- How to leverage research and testing to ensure your intranet meets real employee needs.
- Techniques to balance leadership influence with employee-focused design.
Speaker:
Suzie Robinson, Intranet and Comms Consultant at ClearBox
Suzie is an intranet and digital employee experience consultant at ClearBox and is responsible for ClearBox’s product review reports. She has practical experience with all aspects of an intranet lifecycle and her experience has grown out of internal communication, so she has a focus on employee experience, engagement, and strong content.
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